Implementations Manager - Middle Market Merchant Services

Implementations Manager – Middle Market Merchant Services

Job Description

Make a real impact by guiding clients through their most important payment technology journeys. Join a team where your project management expertise shapes the client experience and drives innovation in global commerce. At JPMorgan Merchant Services, you’ll help businesses thrive by delivering seamless, high‑value solutions. If you’re passionate about client success and want to be at the forefront of payments transformation, this is your opportunity.

Let’s build the future of commerce together.

As an Implementation Manager in the Commerce Implementations team, you play a key role in ensuring our clients have a smooth and successful onboarding experience. You will be the single point of contact for clients, leading them through complex projects while collaborating closely with both clients and internal partners. Your work helps us deliver exceptional service, build lasting relationships, and support the growth of our global payments business.

• Serve as the primary client‑facing contact throughout the implementation process
• Manage multiple complex projects, providing regular updates to executive stakeholders
• Lead the development and execution of detailed implementation plans in collaboration with clients and internal teams
• Ensure accurate completion of sales and client information packets
• Provide subject‑matter expertise on products, services, and training to clients and colleagues
• Coordinate and communicate project status and next steps to clients and internal partners
• Establish clear expectations and maintain transparency on project timelines
• Apply project management principles to drive results and resolve issues
• Maintain a strong controls mindset to protect both clients and the firm
• Foster a collaborative environment that supports client satisfaction and team success
• Take ownership of project outcomes and proactively manage through challenges

• 5 years of relevant business experience in client‑facing and/or project management roles
• Strong interpersonal, influencing, and communication skills
• Demonstrated ability to structure and manage projects effectively
• Proven business acumen and ability to drive results in a dynamic environment
• Proficiency in Microsoft Office Suite

• Technical aptitude related to Merchant Services products
• Project management certification such as CAPM or equivalent
• Bachelor’s degree in a relevant field

JPMorgan Chase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional, and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small‑business banking, commercial banking, financial transaction processing, and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission‑based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility.

These benefits include comprehensive health care coverage, on‑site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching, and more.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran…