ADA Accommodations Program Manager

Premise's mission is to help people get, stay, and be well. We hope you will join us in our mission and experience why amazing health starts with amazing healthcare. For more information, visit

This fully remote role is based in Tampa, FL, with scheduled hours Monday through Friday, 8:00 am to 4:30 pm (EST).

• Serve as the central point of communication between the administrative team, clinical team, employees, client companies, health care providers, and clinical partners for all leave of absence programs.
• Ensure compliance with client‑specific policies and confidentiality standards as well as Premise Health policies.
• Review documentation for accommodation requests and provide timely notifications to employees and client companies.
• Respond to periodic audits and maintain accurate records in accordance with compliance requirements.
• Direct the daily workload of RNs and Leave Coordinators as well as other team members on the account who may support the ADA Accommodation Program.
• Oversee accurate maintenance of information in the software system, including comprehensive activity notes and updates.
• Provide functional client knowledge and make case‑related decisions with discretion and independent judgment.
• Coach, train, and support new and existing team members through onboarding, development sessions, and ongoing feedback.
• Serve as a subject matter expert on client leave of absence programs, supporting the team with expert guidance and escalated issues, and ensuring workflows are adhered to.
• Conduct side‑by‑side listening and coaching sessions to strengthen staff performance.
• Assist with workload management and case resolution as needed.
• Optimize partnership and collaboration with the client’s HR Department and Medical Leadership Team to streamline processes and drive efficiency.
• Own client/site meetings, committees, and task forces to support strategic initiatives and goals, including the development of the agenda, data review for the program, and outcome measures.
• Partner with cross‑functional stakeholders on the development and delivery of training programs and job aids for team members.
• Serve as client HR contact on strategic integration and expansion opportunities, proactively identifying client needs related to healthcare trends.
• Strategically identify and solve complex problems effectively with an emphasis on developing proactive approaches utilizing internal (corporate and regional) support.
• Ensure reporting meets the client needs and is updated.
• May require other duties as assigned.

• Bachelor’s degree from a four‑year college or university is preferred.
• Registered Nurse required.
• Minimum of 5 years’ experience in leave of absence management, FMLA, disability services, or related fields.
• Prior experience in client management with the ability to build and maintain strong partnerships.
• Proven expertise in leave administration processes and client‑specific program knowledge.
• Demonstrates the ability to effectively manage complex multiple lines of service and clients.
• Strong knowledge of federal and state leave regulations, disability programs, and medical terminology.
• Strong communication, coaching, and problem‑solving skills.
• Ability to exercise discretion, independent judgment, and maintain confidentiality.

Work‑life balance is at the foundation of how decisions are made and where Premise is headed. In addition to competitive pay, Premise offers full‑time team members benefits including medical, dental, vision, life and disability insurance, a 401(k) program with company match, paid holidays and vacation time, a company‑sponsored wellness program, EAP, access to virtual primary care and virtual behavioral health at no cost for team members and their dependents.

Additional benefits can be viewed here:

Premise provides its reasonable and genuinely expected range of compensation for this job of $80,160.00 - $ annually. A number of factors will influence the rate offered for this position, including your experience, qualifications, geographic location, and other factors.

Premise is an equal opportunity employer; we value inclusion and do not discriminate based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy and related conditions), gender identity or expression, sexual orientation, age, physical or mental disability, genetic information, past, current or prospective service in the uniformed services, or any other characteristic protected under applicable federal, state, or local law.

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