Training Support Specialist

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• Location:
  
  4202 East Fowler Avenue, Tampa, FL, 33620, US
• Salary: $53,000 - $55,000

Tampa, FL, United States

• Job Identification: 42347
• Job Category:
  Staff
• Posting Date: 12/19/2025, 01:21 PM
• Apply Before: 01/08/2026, 01:21 PM
• Degree Level: High School Graduate
• Location:
  
  4202 East Fowler Avenue, Tampa, FL, 33620, US
• Salary: $53,000 - $55,000
• Essential Personnel:
  No

The Florida SBDC at USF provides no-cost, confidential, one‑on‑one consulting, training and information to for‑profit businesses in the 10‑county Tampa Bay region. The center serves more than 3,000 entrepreneurs each year. This position is essential for delivering training and maintaining SBA‑required records and training for entrepreneurs throughout the 10‑county region.

• Salesforce/Blackthorn/Go To Webinar  Data Entry – Set up all events and attendees in Salesforce for USF, PCED and HCED events. Reconcile attendees in Blackthorn events the Friday after the events take place and verify events for SBA reporting. Create new event templates when needed.
• Reporting – Enter promotional links and survey links to events in Blackthorn post‑event. Issue certificates of completion when necessary (USF CONNECT Series). Reconcile incubator attendance records for invoicing. Monitor the Data Cleaning Dashboard for incomplete regional events. Provide quarterly reporting detailing event attendance numbers, conversion to clients and referral sources.
• Customer Service – Serve as the main point of contact for event‑related calls. Communicate any customer service issues immediately to supervisor. Enter all client calls into Salesforce as Non‑Consulting Activities.
• Go To Webinar  Moderation/In‑Person Event Coverage – Serve as the moderator in all USF SBDC webinars and check‑in attendees at all USF SBDC in‑person events. Set up in‑person event banners and marketing materials. Competently moderate webinars including proper introductions at the start of webinars and facilitating the Q&A at the end. Conduct all prep sessions for upcoming webinars. Send all calendar invites for upcoming events to presenters.
• Perform other duties as assigned.

This position requires a high school diploma or equivalent, with four years of experience in office or administrative positions. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.

Working at USF – With approximately 16,000 employees, the University of South Florida is one of the largest employers in the Tampa Bay area. We are dedicated to cultivating a talented, engaged and driven workforce that strives to be bold. Employees excel in USF’s rich academic environment, which fosters their development and advancement. In 2025, Forbes recognized USF as one of Florida’s best large employers, ranked No. 1

among the state’s 12 public universities. Our first‑class benefits package includes medical, dental and life insurance plans, retirement plan options, employee and dependent tuition programs, generous leave, and hundreds of employee perks and discounts.

About USF – The University of South Florida is a top‑ranked research university serving approximately 50,000 students from across the globe at campuses in Tampa, St. Petersburg, Sarasota‑Manatee and USF Health. USF is recognized by U.S. News & World Report as a top 50 public university and the best value in Florida. U.S. News also ranks the USF Health Morsani College of Medicine as the No. 1

medical school in Florida and in the highest tier nationwide. USF is a member of the Association of American Universities (AAU), a group that includes only the top 3% of universities in the U.S. With an all‑time high of $738 million in research funding in 2024 and as a top 20 public university for producing U.S. patents, USF uses innovation to transform lives and shape a better future.

The university generates an annual economic impact of more than $6 billion. USF’s Division I athletics teams compete in the American Athletic Conference. Learn more .edu.

This position may be subject to a Level 1 or…