Account Manager

What we do and why we do it

As the leading end-to-end investment platform for single-family rental homes (SFR), our mission is to reinvent the rental housing ecosystem for the benefit of all. We successfully merge our passion for helping investors build wealth through real estate with cutting edge technology that transforms the way they do it.

How it's going (and growing)

With a talented team of 750+ Roofsters, our collaborative, can-do culture is what fuels our growth. In 2022, we closed on our Series E, raising $240 million, and have offices in the Bay Area and New York City. Our growth includes recent acquisitions of Stessa (financial and asset management software), Rent Prep (tenant screening and placement service for landlords), and Mynd (property management platform for both Retail and Institutional investors).

In 2025, Roofstock took an ownership stake in Casago (short-term rental management services), expanding our platform to support both long-term and short-term rental investment services.

About the Team

Our Account Management team is made up of dedicated professionals with diverse backgrounds in sales and real estate. They bring a healthy competitive spirit that drives results, but collaboration and mutual support always come first. Each team member is committed to personal growth while fostering a strong, reliable, and resilient work environment. Together, they represent some of the top performers in property management sales.

About the Role

As an Account Manager, you will play a pivotal role in converting warm leads into loyal clients by selling Mynd's property management services to real estate investors. These prospective clients are actively seeking solutions - your job is to help them understand how Mynd's platform, services, and team can unlock value in their portfolios. You will manage a steady flow of interest, guiding investors from initial inquiry through onboarding, and ensuring each interaction moves the deal forward.

Success here requires sharp thinking, strong execution, and the confidence to lead investors toward better outcomes.

An active Real estate license (or willingness to obtain within 6-months of hire date, is required for this role)

Responsibilities

* Manage leads through the full sales cycle, following proven sales processes

* Maintain an organized, up-to-date pipeline in a CRM (e.g., Salesforce), with detailed notes on all interactions

* Use multiple internal tools and systems to manage lead flow, track activity, and support onboarding

* Meet or exceed monthly and quarterly sales quotas tied to closed-won revenue or unit goals

* Educate and challenge real estate investors to adopt growth-focused investment strategies

* Collaborate with onboarding, marketing, and operations teams to deliver a seamless customer experience

* Collect required onboarding materials and ensure accurate client records

* Provide exceptional service to both prospects and active clients, nurturing relationships over time

* Serve as a company representative in eviction-related court hearings when required. This includes in-person appearances for contested cases, appeals, or by court or legal request to support case resolution and clarify property management actions

Qualifications

Required:

* 2+ years of experience in account management, sales, real estate, or other client-facing roles

* Teachable and coachable, with a growth mindset

* Self-motivated and goal-oriented, with a proven ability to meet or exceed performance targets

* Strong verbal and written communication skills

* Resourceful problem-solver with excellent follow-up and organizational skills

* Collaborative team player who works well across departments

* Proficient in Salesforce or similar CRM tools

* An active Real estate license (or willingness to obtain within 6-months of hire date, is required for this role)

Preferred:

* Experience with property management, real estate investing, or single-family rental operations

* Demonstrated success in client retention, upselling, or growing a book of business

* Comfortable adapting in a fast-paced, evolving environment

Location

Tampa, FL - This role is classified as remote but you must reside within the greater…