ACH Operations Support Analyst

ACH Operations Support Analyst page is loaded## ACH Operations Support Analyst locations:
Tempe, AZ:
Tampa, FLtime type:
Full time posted on:
Posted Todayjob requisition :
-WDDiscover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

The selected colleague will work at an MUFG office or client sites four days per week and work remotely one day. A member of our recruitment team will provide more details.
** Job Description
** Reporting to the ACH Operation Leader (AVP), the Team Lead will oversee, and support assigned staff while ensuring all functions and activities including origination and receiving processing with exception handling for the ACH line of business is conducted within established quality and productivity standards. This includes process improvements, service-related checker reviews, efficiency initiatives, RCSA control related deliverables, new product/system introductions, and merger related activities.

Provide guidance and scheduled staff training to analysts with troubleshooting situations and serve as a primary escalated point of contact in responding to customer service issues and inquiries. Use analytical and operational skills to mitigate risk, analyze and approve transactions resulting in a positive customer experience. Applies subject matter expertise to performing audits, quality control, and/or reporting functions. Ensure Bank policies and procedures are administered properly while initiating the development of methods to increase process efficiency and quality.

Identify processing bottlenecks, improvements or changes needed, ensuring efficiency and operational readiness within production.
** Scope of Responsibility:
** PRODUCTION MANAGEMENT 40% Supports with scheduling staff assignments to ensure that all work unit processing deadlines and service levels are consistently met. Monitor work unit records to ensure that all time accounting, productivity, and statistical measures are accurately and consistently recorded. Monitor productivity standards are met. Manages change coordination initiatives for improving/updating productivity or quality standards and statistical reporting for work units.

HUMAN CAPITAL 20% Promote a safe, productive, harassment-free work environment that encourages peak performance and fosters innovation, employee development, and teamwork.

CUSTOMER SERVICE 20% Ensure that work unit consistently provides the highest possible level of customer service to both internal and external Bank customers. Continually review processes/procedures for opportunities to improve/enhance customer service and provide recommendations to management. Communicating with internal and external customers to resolve customer service issues/problems. Work with management to help resolve customer complaints.

RISK MANAGEMENT 20% Ensure that all procedures, policies, and controls are consistently followed. Promote a high degree of awareness of risk, risk control measures, and compliance policies and procedures among all staff members. Participate in work unit/RC audits, SOX testing, and business resumption planning and exercises. Provide feedback and recommendations to management on developing potential risks and risk trends along with recommendations for mitigation.
** Responsibilities:*
* • Support the development of long-term organizational strategy and initiatives within the Business Unit  
• Provide production support with standard ACH task along with research and analyses of operational…