Enterprise Lead, National Client

Position: Employee Benefits, Enterprise Lead, National Client Experience
The Baldwin Group is an award-winning entrepreneur-led and inspired insurance brokerage firm delivering expertly crafted Commercial Insurance and Risk Management, Private Insurance and Risk Management, Employee Benefits and Benefit Administration, Asset and Income Protection, and Risk Mitigation strategies to clients wherever their passions and businesses take them throughout the U.S. and abroad. The Baldwin Group has award-winning industry expertise, colleagues, competencies, insurers, and most importantly, a highly differentiated culture that our clients consider an invaluable expansion of their business.

The Baldwin Group (NASDAQ: BWIN), takes a holistic and tailored approach to insurance and risk management.

The Enterprise Lead, National Client Experience, is an industry-recognized expert who shapes national strategy for client-experience and process-transformation initiatives across the Commercial Risk, Employee Benefits, and Personal Risk business segments. This role serves as the firm's lead advisor to senior leadership on the design, sequencing, and adoption of major process and system transitions (New Business, Renewals, Servicing), establishing operational plans and standards that scale consistently across segments and regions.

The Enterprise Lead builds and leads a national coalition of regional subject matter experts, develops bench strength among future transformation leaders, and ensures national client-experience standards are embedded as new processes go live. This is an individual contributor role with no supervisory authority; the Enterprise Lead achieves impact through recognized expertise, strategic advising, and enterprise-wide influence rather than formal people management.

Enterprise Strategy & Advisory
· Serve as the firm's lead advisor to senior leadership on the design, sequencing, and enterprise-wide rollout of major client-experience and process-transformation initiatives across Commercial Risk, Employee Benefits, and Personal Risk.
· Establish operational plans and standards for process transitions that scale consistently across business segments, regions, and systems.
· Analyze complex, cross-segment data to shape the firm's process-transformation roadmap and recommend strategic priorities to leadership.

National Transformation Leadership
· Build and lead a national coalition of regional subject matter experts and change champions who support process and system transitions across the organization.
· Serve as the enterprise's primary liaison between transformation project teams and business-segment leadership, translating complex technical change into clear strategic guidance.
· Lead the most complex, highest-stakes process transitions, providing hands-on expertise where transformation risk is greatest.

Change Leadership & Adoption at Scale
· Champion the enterprise case for new processes and systems, building broad organizational trust and securing executive and peer support for adoption.
· Anticipate and resolve enterprise-level resistance to change, partnering with business-segment leaders to sustain momentum across multiple concurrent transitions.

Capability Building & Succession
· Design and oversee national training and enablement programs that build lasting transformation capability across the organization.
· Mentor and develop regional subject matter experts and emerging transformation leaders, strengthening the firm's long-term bench strength for future transitions.

Business Decisions & Executive Reporting
· Analyze options and evaluate enterprise-wide outcomes to make timely, high-stakes decisions that maintain momentum across national transformation initiatives.
· Communicate decisions and strategic recommendations clearly to senior leadership and impacted…