Analyst - Systems and Training

Quality Carriers, Inc. (QC®) is a premier transportation solutions company in North America. QC and its subsidiaries provide expertise in bulk liquid chemical, intermodal and dry bulk transportation, logistics management, tractor and trailer repair and maintenance, commercial tank wash services, and more. QC has built a reputation for safety, reliability, honesty, quality, and industry expertise by providing top of the line transportation solutions for industry leading manufacturers.

We are looking for an energetic, reliable Systems and Training Analyst to join our team in Tampa, FL. We are a dynamic, stable and growing company. We have great long term career opportunities across our headquarters, trucking terminals, mechanic shops, depots, tank washes and other locations.

The System and Training Analyst (STA) will be a primary point of contact for the Quality Carriers Operations team and will work closely with various departments to obtain an understanding of their respective requirements and processes to identify areas for improvement and make a plan to present those process improvements. Maintain the systems used by Operations including the data notification process.

• Data Request and Analysis:
  As part of daily responsibilities, the STA will be responding to data-related queries, setting up processes to make data more efficient, analyzing and interpreting trends from the data, and reporting trends to add business value. In addition, will utilize technical expertise to ensure data is accurate and provide high-quality expert-level insight and analysis.
• SOP / Work Process Writing: STA will also develop comprehensive documentation that meets organizational standards. Gain deep understanding of products and services, and translate complex information into simple, polished, engaging content. Write user-friendly content that meets the needs of the target audience, turning insights into language for user success. Research, outline, write, and edit content, working closely with various departments to understand project requirements.
  
  Gather information from subject-matter experts and develop, organize, and write work processes and standard operating procedures documentation.
• LMS Management:
  Manage the training materials currently in the LMS assign training with needed to Quality Carriers Operations with needed. Make sure training materials are always up to date.
• Training Facilitator:
  Plan and design training, assist with facilitation of weekly and monthly training sessions, measure training effectiveness via assessment surveys and student feedback. Track attendance, maintain training records and provide reporting to your supervisor.
• Miscellaneous Items:
  Support the Quality Carriers Customer Service/Operations department with miscellaneous projects that may arise and various tasks as assigned by the department supervisor that will include data clean up and integrity.
• Medical
• Basic Life/Voluntary Life
• Short Term and Long Term Disability
• Flexible Spending Account and Health Savings Account
• Digital health through Recuro
• Employee Assistance Program
• 401k Employer Match and Roth Retirement Savings Plan
• Employee Stock Purchase Program (ESSP) {QCWC and QC Canada not eligible}
• Additional Voluntary Benefits

• Strong skills in MS Office (Excel, Word, PowerPoint, Access) and Google Apps
• Skilled with using AI products
• Ability to meet deadlines, address/communicate issues
• Ability to function as part of a team at a high level
• Critical thinker
• Strong communication skills (both verbal and written)
• Familiarity with transportation software such as Electronic Data Interchange (EDI) and transportation Learning Management Systems (LMS) products required
• To identify…