More jobs:
ChurnZero & CX Operations Administrator
Job in
Tampa, Hillsborough County, Florida, 33646, USA
Listed on 2026-10-18
Listing for:
Lifted, an Upwork Company™
Full Time
position Listed on 2026-10-18
Job specializations:
-
Business
CRM Systems & Management, Office Administrator/ Coordinator, Business Systems & Technology Analysis
Job Description & How to Apply Below
An AI-enabled performance and software platform is currently lookingan experienced Churn Zero Administrator with a Customer Experience Operations background to provide short-term support following a team transition.
This contractor will help move key CX projects forward while serving as a hands-on system administrator for Churn Zero, the Customer Success Platform used across the organization. The ideal candidate is highly self-directed, comfortable working independently, and able to translate business requirements into scalable workflows and processes within Churn Zero. This role will also partner with internal stakeholders to clarify requirements, communicate project status, and ensure projects are progressing effectively.
Job Description- Serve as a hands-on Churn Zero administrator, supporting the platform and related CX Operations initiatives - Execute CX Operations projects independently from requirements through completion
- Build and maintain scalable workflows within Churn Zero that support Customer Experience functions
- Develop and optimize onboarding playbooks, escalation paths, and proactive customer outreach frameworks
- Partner with internal stakeholders to gather requirements, clarify needs, and translate business processes into effective system workflows
- Provide regular project updates and communicate progress, risks, and questions to stakeholders
- Help identify opportunities to improve processes, automation, and operational efficiency across CX
- Support other short-term CX Operations and Churn Zero initiatives as needed
- 1+ year of hands-on Churn Zero administration experience
- Prior experience working in a Customer Experience / Customer Success Operations function
- Demonstrated ability to independently execute projects with minimal oversight
- Experience building workflows, playbooks, automations, or processes within Churn Zero
- Strong understanding of Customer Success processes and operational best practices
- Ability to communicate effectively with cross-functional stakeholders and translate business requirements into system solutions
- Strong organizational skills and attention to detail
- Comfortable working in a short-term, project-focused environment
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