Event Technician, Audio Visual - JW Marriott Tampa Water

Event Technician, Audio Visual - JW Marriott Tampa Water Street

Location: Tampa, FL |
Employer: Encore

A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology.

• Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.

• Strives to exceed the expectations and needs of internal and external customers.
• Maintains a positive relationship with all clients through effective communication.
• Meets with guests on site to ensure that their needs are met and the equipment setup is working properly.
• Monitors events and checks in on customers throughout the day.
• Understands and fosters the hotel/client relationship.

• Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues.
• Handles equipment challenges and changes in a timely and professional manner.

• Understands company processes, follows procedures and completes systems entry and paperwork accurately.
• Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment.
• Increases revenue by utilizing floor up‑selling techniques.
• Works with clients to finalize invoices.
• Completes order entries in Navigator, as needed.

• High School Diploma required. Associate’s degree is preferred.
• Achieve Technical Level 3 Certification per Encore Technical Skillset Matrix within 180 days.
• 1 year of customer service or hospitality experience is preferred.
• 1 year of audio visual experience or equivalent in educational environment is preferred.
• A valid driver’s license is required for team members that may operate Company vehicles.
• Additional DOT requirement may need to be met if applicable.

• Ownership
• Hospitality
• Professionalism
• Responsiveness
• Safety Conscious
• Action Oriented
• Tech Savvy

Hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. Working conditions vary between moderately quiet and noisy volumes. Team members will use high-end audio visual equipment and electrical components, and may be exposed to heights via lifts and ladders. Multiple hotel locations may be required. Working times include irregular hours and on‑call status including days, evenings, weekends and holidays.

Appearance guidelines as defined by Encore must be adhered to.

Hourly Pay Range: $14.22 – $18.49. Compensation is determined by qualifications, location, travel, experience and skills. Additional compensation such as overtime, bonuses or incentives may be available.

Encore offers a comprehensive benefits package. View benefits options worldwide. We celebrate an inclusive culture where every individual is valued for their unique strengths.

Entry level

Full-time

Design, Art/Creative, and Information Technology;
Industries:
Events Services