Bi-lingual Service Advisor

If you believe you have the skills to be part of the Certified Fleet Services team, please complete the contact form and upload your resume on this page. We will review your response and contact you to arrange an appointment for you to stop by and fill out an application. Thank you for your interest in Certified Fleet Services.

At Certified Fleet Services, we’re more than just a repair and maintenance facility. — We’re a driving force propelling careers forward. As a leading provider of full-service fleet repair and maintenance, we’re experiencing exponential growth day by day. Our mission is simple yet powerful:
We get our customers back on the road faster, with no comebacks!

What sets us apart is our unwavering commitment to discipline and accountability in everything we do. From the smallest maintenance task to the most complex repair, we approach each job with precision and dedication. But our dedication doesn’t stop there. We’re equally committed to the success and fulfillment of every member of our team.

At Certified Fleet Services, we believe in empowering our team members to reach their personal, professional, and financial goals. Through collaborative effort and shared vision, we create an environment where each individual can thrive and grow. Whether you’re a seasoned technician looking to elevate your career or a newcomer eager to learn the ropes, we provide the support, resources, and opportunities you need to succeed.

Join us in our mission to drive success — both for our customers and for every member of our team. Together, we’ll pave the way for a brighter future on and off the road.

The Service Advisor coordinates heavy diesel vehicle services and repairs. They help address vehicle performance issues for customers and draft service cost estimates that carefully detail fees for supplies, materials, and time/labor. Service Advisors also field customer complaints and offer cost savings or discounts when appropriate. The Service Advisor position is an exempt position eligible to receive commission.

• Greet the customer and gather information to determine what service they are in need of
• Review and verify vehicle warranty protections and service contract coverage when developing cost estimates, work orders, and other paperwork related to necessary repairs
• Leverage technology and product knowledge to clearly address customer needs and share the status of service appointments
• Schedule appointments for service technicians
• Resolve customer complaints and make follow-up calls to facilitate a positive service center experience
• Lead vehicle pick-up efforts by coordinating efforts with vehicle service porters and customers
• Manage all service paperwork, including repair orders, invoices, and maintenance records
• Other duties as assigned
  Service Advisor Key
  
  Competencies:
  
  

The requirements listed below are representative of the knowledge, skill, and/or ability required to be successful in this role, but are not necessarily all inclusive.

• Bi-lingual in English and Spanish
• Advanced knowledge of vehicle maintenance
• Experience successfully maintaining a positive attitude while working in a team environment with competing priorities
• Strong computer skills and highly proficient in MS Office Suite, Windows, Google Suite
• Ability to think critically, in the assessment of materials that will help the team understand new concepts and procedures
• Outstanding organization and administrative accountability
• Strong written and verbal communication skills
• Ability to read, interpret, and create documents such as safety rules, procedure manuals, and written correspondence
• Attend and participate in internal meetings and complete required trainings

• GED or High School Diploma preferred
• Minimum 3 years of vehicle service writing/advising experience preferred
• Current Driver’s License & Clean Driving Record preferred
• Experience working with team members across multiple functional roles preferred

• Ability to spend prolonged periods of time…