Vietnamese Interpreter

About the Role

BIG Language Solutions is seeking a skilled and experienced Language Interpreter fluent in Vietnamese and English to join our dynamic Customer Support team. In this role, you’ll bridge language gaps between English‑speaking clients and non‑English‑speaking customers — ensuring every conversation is clear, accurate, and culturally sensitive. You’ll be part of a global team that supports U.S.

-based customers in a fast‑paced call center environment, helping us deliver world‑class multilingual customer experiences.

• Provide real‑time consecutive or simultaneous interpretation between English and Vietnamese during live customer calls.
• Assist U.S. customers in resolving inquiries or issues with professionalism and empathy.
• Accurately relay messages without altering meaning, tone, or context.
• Handle sensitive and confidential information with discretion.
• Collaborate with Team Leads and QA to ensure high‑quality communication and continuous improvement.
• Meet call handling metrics, quality standards, and compliance requirements.
• Stay informed about cultural nuances, industry terminology, and client‑specific updates.

• Fluency in Vietnamese and English (spoken and written).
• 1–2 years of experience in an international call center, preferably supporting U.S. customers.
• Prior interpretation experience strongly preferred.
• Exceptional listening, retention, and note‑taking abilities.
• Strong interpersonal and communication skills with a professional demeanor.
• Ability to thrive in a fast‑paced, high‑pressure environment.
• Understanding of cultural sensitivities and professional communication etiquette.
• Familiarity with interpreting platforms, CRM tools, and call center software is a plus.

Bachelor’s degree in any discipline preferred.

At BIG, we believe in thinking globally and acting boldly. Join a team where your language skills make a real impact — helping people connect, understand, and be understood.

Connect with us on Linked In: BIG Language Solutions

This is a full time position