Bilingual English and Japanese Customer Service Representative

Bilingual English and Japanese Customer Service Representative

1 day ago Be among the first 25 applicants

$1000 Sign-On Bonus for External Candidates. This position is National Remote. You'll enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges.

Imagine being able to get answers to your health plan questions from someone who speaks the same language as you do, or the opposite—being unable to get the answers. At United Health Group, we want our customers to get those answers by speaking to one of our Bilingual Representatives. If you're fluent in English and Japanese, we can show you how to put all of your skills, passions, and energy to work in a fast‑growing environment.

At United Healthcare, we’re simplifying the health care experience, creating healthier communities, and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable, and optimized.

• Ensures quality customer service for internal and external customers
• Responds to incoming customer service requests, both verbal and written (calls, emails, chats)
• Places outgoing phone calls to complete follow‑up on customer service requests as necessary
• Identifies and assesses customers’ needs quickly and accurately
• Solves problems systematically, using sound business judgment
• Partners with other billing and eligibility department representatives to resolve complex customer service inquiries
• Monitors delegated customer service issues to ensure timely and accurate resolution
• Applies appropriate communication techniques when responding to customers, particularly in stressful situations
• Informs and educates new customers regarding billing/invoicing setup and billing/payment procedures
• Addresses special (ad‑hoc) projects as appropriate

• High School Diploma / GED or equivalent work experience
• Must be 18 years of age or older
• 1+ years of customer service experience with analyzing and solving customer problems
• 1+ years of experience with Windows personal computer applications, including the ability to learn new and complex computer system applications
• Bilingual fluency in English and Japanese
• Must be willing to work any shift in a 24/7 department, including weekends, holidays, and occasional overtime based on business needs

• 2+ years of customer service experience in a call center environment
• Experience in the healthcare industry

• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a United Health Group approved high‑speed internet connection or leverage an existing high‑speed internet service (wired cable, DSL, or fiber with upload/downloading speeds suitable for the role; minimum speed standard is 20 mbps download / 5 mbps upload)

• Comfortable with communicating via email, chat, and phone calls to provide support and resolve inquiries
• Understanding customer concerns accurately and responding appropriately
• Using sound judgment to resolve issues systematically
• All employees working remotely will be required to adhere to United Health Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401(k) contribution (all benefits are subject to eligibility requirements). The hourly pay for this role will range from $17.74–$31.63 per hour based on full‑time employment.

We comply with all minimum wage laws as applicable.

Final date to receive applications: This posting will remain live for a minimum of two business days or until a sufficient candidate pool has been collected. The job posting may come down early due to volume of applicants.

At United Health Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe in an inclusive environment where everyone—regardless of race, gender, sexuality, age, location, or income—deserves the opportunity to live their healthiest life. United Health Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws.

United Health Group is a drug‑free workplace. Candidates are required to pass a drug test before beginning employment.