Customer Advocate

IMAGINiT Technologies provided pay range

This range is provided by IMAGINiT Technologies. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$45,000.00/yr - $55,000.00/yr

Are you self‑motivated, intellectually curious, enjoy new challenges and have strong relationship building skills? Are you looking for an opportunity to gain valuable business experience and grow your career in the sales field? If so, please continue to read further!

Proactively contacting customers after purchase to acclimate them to the benefits of being an IMAGINiT customer and support the adoption of Autodesk products early in their contract.

• Document all client communications in the CRM system and elevate any client satisfaction issues to the appropriate manager for resolution.
• Assess internal processes and propose improvements that directly affect customer retention.
• Act as a liaison with customers to resolve a variety of account issues and coordinate with internal resources to ensure access to their software.
• Conduct presales and business reviews with customers in collaboration with the sales organization to ensure retention and expansion of solutions.
• Provide customers with usage data analytics to optimize their digital solutions.
• Manage customer leads to ensure they are assigned and handled by the appropriate individual or department.

• Bachelor’s degree in communications, marketing, or a related field preferred or comparable experience.
• 2 years of experience in a CUSTOMER RELATIONS role.
• Strong technical acumen.
• Outstanding telephone skills with an impressive ability to relate over the phone, a good speaking voice, and the ability to deal with multiple levels within organizations.
• Highly motivated, resourceful, and patient with a strong desire to truly make a difference and ensure customer satisfaction.
• Excellent verbal and written communication skills.
• Ability to work at a high level with multi‑tasking.
• Strong presentation skills.
• Proficient with computer tools including Teams, Outlook, Microsoft Word, PowerPoint, and CRM tools.

• Base salary between $45,000 USD and $55,000 USD plus bonus.

• Health, Dental, and Vision coverage.
• Flexible Spending Accounts.
• Short & Long‑Term Disability.
• Wellness Programs.
• Paid Holidays.
• Vacation and Sick Leave.
• 401(k) with company match.
• Tuition Reimbursement.
• Service Awards.
• Employee Referral Bonus Program.
• Full‑time Monday‑Friday work schedule.

We celebrate employment equity and diversity! We encourage applications from all qualified individuals and do not discriminate based on disability, race, ethnicity, religion, gender, sexual orientation, age, veteran status, or any other basis protected under federal, state, provincial or local laws.

We are committed to providing reasonable accommodations for persons with disabilities. If you require reasonable accommodation during the application process, we will work with you to meet your needs.

We thank all applicants in advance for their interest, but only those applicants who are to be considered will be contacted. Must be authorized to work in US for any employer without company sponsorship.