Customer Service Rep

Position Purpose

The Customer Service Representative ensures customer satisfaction through effective service, strong relationship-building, and sales support. This role engages directly with walk‑in customers, coordinates with sales, drivers, and warehouse teams, and delivers exceptional counter and phone service. Ideal candidates are proactive, customer‑focused, tech‑savvy, and aligned with our "Make Money and Have Fun!" culture, with opportunities for growth in sales or management.

• Deliver outstanding service by handling inquiries and complaints via phone, email, and in‑person.
• Provide product information, resolve issues efficiently, and maintain accurate customer records.
• Engage walk‑in customers with exceptional counter sales support and collaborate with sales, drivers, and warehouse teams to ensure timely order fulfillment.
• Manage phone inquiries professionally, process transactions in the ERP system, and contribute to sales growth by identifying new opportunities.
• Uphold company values, ensure compliance, and use bilingual (English/Spanish) skills to enhance customer experience and expand reach.

• Proven customer service and phone handling experience with active listening skills.
• Familiarity with CRM systems and ERP platforms for order entry and cash transactions.
• Strong interpersonal skills with a team‑oriented, safety‑conscious mindset.
• Demonstrated ability to support sales and identify new opportunities.
• Positive, motivated attitude aligned with the "Make Money and Have Fun" culture.
• Valid driver’s license, clean driving record, and reliable transportation.
• Authorized to work in the U.S. without sponsorship.
• Able to pass background checks and drug screening.
• Bilingual (English/Spanish) preferred.
• Intermediate ERP system skills for transaction management.
• Experience in B2B relationship management within building materials distribution.

• Proven sales and customer support experience.
• Strong communication, presentation, and active listening skills.
• Skilled in multitasking, prioritization, and time management.
• Proficient in CRM and ERP systems for tracking and transactions.
• Effective problem‑solving and collaboration across departments.
• Strong product knowledge and interest in building materials.
• Bilingual (English/Spanish) preferred; other languages a plus.
• Analytical mindset with ability to interpret sales data.
• Committed to continuous learning and professional growth.
• Valid driver’s license, clean record, and reliable transportation.
• Authorized to work in the U.S. without sponsorship.
• Able to pass background checks and drug screening.

R.S. Elliott Specialty Supply - Plant City, FL 33563

As an Equal Employment Opportunity (EEO) employer, SRS Distribution Inc. and its subsidiaries provide job opportunities to qualified individuals without regard to race, color, creed, religion, national origin, sex, gender identity, age, disability, or any other characteristic in accordance with applicable federal, state, and local EEO laws. If you require a reasonable accommodation because you are a disabled veteran or have a disability, contact Human Resources at  or email  with the nature of your request and include the business name, location, and title of the job opening.

All employment offers are contingent upon successful completion of a background check and drug screen as permitted by law.