Credit & Collections Administrator

Tri Mark USA is the country's largest provider of design services, equipment, and supplies to the food service industry. We proudly serve our customers by providing design services, commercial equipment, and food service supplies across a wide range of industries and business sectors. Headquartered in Massachusetts, with a history dating back to 1896, we have locations across the country that offer food service operators an unparalleled level of service by combining our unique design capabilities and our expert market knowledge with the purchasing strength, delivery, installation, and after‑sales service capabilities of a national company.

Our employees are focused on creating customized solutions for our clients to ensure they achieve their culinary goals while upholding our I.C.A.R.E. values:
Integrity, Customer Service, Accountability, Respect, and Excellence. For more information, please visit:

• Benefits include Medical, Dental, Vision, Tuition Reimbursement, Pet, and Legal Insurance
• 401k
• Community Service Day
• Spotlight Awards
• National Sales Excellence Awards
• CFSP Prep Certification Program

• The Credit & Collections Administrator reports to the Credit & Collections Manager
• Located in Tampa, FL
• Full‑Time
• Hybrid

The Credit & Collections Administrator plays a crucial role within our Credit team, focusing on the efficient collections of past‑due receivables and general administration of customer accounts. This position involves collaboration with the National Accounts and Chains departments, as well as support for outside territory sales.

• Contact customers regarding overdue invoices and reconcile customer accounts as needed.
• Process Sales Information Sheets (SIF’s), credit applications, and credit reference checks for management approval.
• Review credit holds and approve shipments of orders.

• Answer incoming calls and set up/maintain department and customer files.
• Generate various month‑end reports.
• Process general ledger adjustments.
• Identify and handle prepaid order conversions as needed.
• Process customer refund checks.
• Generate manual invoices/proformas as requested.

• Backup responsibility to the Credit Support Clerk position.
• Research and resolve customer disputes.

• Provide customer credit information or rating on request to other trade companies.
• Keep accurate notes within Customer Relationship Management (CRM) system to document all credit collection activity on accounts.

• Attention to detail; gathers/analyzes information; and identifies and resolves problems in a timely manner.
• Works well in group problem‑solving situations.
• Actively seeks continuous knowledge and skill development.
• Manages difficult or emotional customer situations.
• Responds promptly to customer needs and requests for assistance.
• Excellent written and verbal communication skills.
• Strong conversational phone skills and experience dealing with customers.
• Contributes to building a positive team spirit.
• Exhibits objectivity and openness to others' views.
• Basic business math skills.
• Ability to speak effectively before groups of customers or employees of the organization.
• Ability to deal with problems involving several concrete variables in standardized situations.

• 1 - 2 years of relevant experience and/or training, or equivalent Military or practical experience.
• Previous experience with AS400 or a similar DOS‑based computer operating system, Global Edge, and Navision is a plus.
• Working knowledge and experience with Microsoft Outlook, Word, and Excel.
• Basic PC proficiency utilizing Microsoft Windows XP, Vista, or Windows 7 operating system(s).
• Hands‑on knowledge of ERP or CRM systems.
• Ability to successfully pass a background check post offer acceptance.

The range provided represents the national average pay range for this position and is considered to be a general guideline. Pay for this position will reflect the candidate's unique qualifications and may be higher or lower than the range provided based on employee geographic location. Additional factors considered in…