Service Communications Advisor

Overview

We are seeking a highly organized and detail-driven Service Communications Advisor to support our client relations and communication operations. In this role, you will serve as a key liaison between clients and internal teams, ensuring that service updates, brand messaging, and project communications are delivered with accuracy, clarity, and professionalism. This position is ideal for individuals who excel in structured communication, problem-solving, and delivering an outstanding client experience.

• Serve as the primary point of contact for service-related communication with clients and partners.
• Prepare, update, and distribute service announcements, project briefs, and internal communication materials.
• Coordinate with internal departments to ensure timely delivery of updates, reports, and feedback.
• Maintain detailed records of client requests, service changes, and communication logs.
• Identify communication gaps and propose improved strategies to enhance service quality.
• Support daily administrative tasks related to client communication and service operations.
• Ensure brand consistency across all written materials and client interactions.

• Strong verbal and written communication skills.
• Excellent organizational and multitasking abilities.
• Ability to maintain professionalism in fast-paced environments.
• Strong attention to detail and a proactive mindset.
• Problem-solving skills and the ability to manage competing priorities.
• Proficiency with office software tools and documentation practices.

• Competitive salary within the range of $53,000–$57,000 per year.
• Opportunities for professional growth and advancement.
• Supportive and collaborative team environment.
• Skill-development programs and ongoing training.
• Stable, full-time position with long-term career potential.