Relationship Manager; RM — Agent & Partner

Super Sonic POS Relationship Manager (RM) — Agent & Partner Support

The Relationship Manager (RM), Agent & Partner Support is responsible for supporting existing agents and partners by managing inbound communications, handling administrative and operational requests, and coordinating internally to ensure a smooth partner experience.

Super Sonic POS is a retail technology company that provides a unified point-of-sale (POS), payments, and cloud back-office platform for high-volume businesses such as convenience stores, liquor stores, and specialty retailers. Headquartered in Tampa, Florida, Super Sonic provides modern POS hardware, cloud back-office software, integrated payments, and AI-powered business tools. From liquor stores to convenience shops, Super Sonic helps retailers streamline operations, prevent shrink, and unlock enterprise-grade insights all at an affordable price.

Location: Tampa, FL (In-Office)

Department: Operations / Partner Success

Employment Type: Full-Time

The Relationship Manager (RM), Agent & Partner Support is responsible for supporting existing agents and partners by managing inbound communications, handling administrative and operational requests, and coordinating internally to ensure a smooth partner experience. This role is non-revenue-generating and does not involve sales, prospecting, or business development. The RM acts as a trusted internal liaison, ensuring agents receive timely support while maintaining clear processes and documentation.

• Serve as the primary point of contact for inbound agent and partner inquiries.
• Support existing agents with administrative, operational, and MSP-related requests.
• Ensure timely, professional, and accurate communication with agents and partners.
• Document all agent interactions, requests, and follow-ups in internal systems.
• Maintain strong working relationships through reliability and responsiveness.

• Route requests to the appropriate internal teams (Support, Finance, Underwriting, Engineering, etc.).
• Track open items and ensure follow-through until resolution.
• Monitor outstanding agent needs and proactively follow up as required.
• Maintain organized records and clear audit trails of agent communications.
• Support operational continuity as agents transition between workflows or support channels.

This role is focused on support, coordination, and operational excellence
.

• 1–3+ years of experience in account management, partner support, operations, or customer success.
• Strong written and verbal communication skills.
• Highly organized and detail-oriented with strong follow-up habits.
• Comfortable working in a structured, process-driven environment.
• Ability to manage multiple requests, priorities, and internal stakeholders.
• Professional, reliable, and service-oriented mindset.