Customer Service Agent - Tampa International Airport

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Service Agent. The Customer Service Agent will provide superior, friendly, and efficient service throughout all aspects of the rental car process. In this role, employees will have the opportunity to gain experience across multiple functions, including serving as a greeter, return agent, or exit booth agent. Responsibilities include greeting customers, fulfilling club member needs in a friendly and efficient environment as it relates to the Emerald Aisle rental process, and assisting members with appropriate vehicle selection based on program guidelines.

This role also ensures a welcoming, efficient environment for all customers and supports quick, seamless transactions.

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

• $16.00/hr.
• Overnight shifts worked between 10:00 PM and 6:00 AM include a $1.00 per hour shift differential
• Monthly bonus opportunities

• Schedule #1: 3pm-11:30pm, Monday and Tuesday off
• Schedule #2: 3pm-11:30pm, Tuesday and Wednesday off
• Schedule #3: 3pm-11:30pm, Thursday and Friday off

• Schedule #1: 3pm-11:30pm, Thursday and Friday off
• Schedule #2: 3:30pm-12:00am, Tuesday and Wednesday off
• Schedule #3: 4:00pm-12:30am, Thursday and Friday off

• Schedule #1: 2:30pm-12:30am, Tuesday/Wednesday/Thursday off
• Schedule #2: 2:30pm-12:30am, Wednesday/Thursday/Friday off

5405 Airport Service RD, Tampa, Fl 33607

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

We are hiring now for immediate openings.

Responsibilities include:

• Greets and answers customer questions and provides assistance based on each customer’s needs and requests, by brand. In some locations, which offer both brands, this job responsibility requires keen understanding of the differences between products and services offered by both.
• Identifies and attends to the customer by name, verifies rental agreement and reservation
• Ensures a pleasant, smooth and efficient handling of the rental for each customer by assisting in the exchange and return vehicle processes
• Works on behalf of the customer and the company to resolve issues in a fair and equitable manner to ensure continued customer loyalty
• Makes eye contact and greets all customers; thanks each customer at the conclusion of their transaction
• Provides all customers with undivided attention while assisting them
• Prepares all rental and return documents accurately and completely
• Offers all customers assistance with directions, maps, local area information and appropriate service information
• Reviews rental parameters with all customers to ensure a complete understanding of our rates and service charges
• Ensures that the return date and time on the rental agreement is accurate
• Reviews all charges at the time of vehicle return
• Prepares the Rental Agreement Folder with all required information
• Answers the telephone in a friendly, helpful and prompt manner
• Maintains the appearance of the rental counters and customer areas to present a neat and orderly image
• Ensures that the counter is stocked with appropriate supplies to provide smooth and effective counter service, and…