Guest Services Associate

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Part Time Admin Supp Workers Tampa, FL, US

3 days ago Requisition

Responsible for conducting ticket sales at the ticket windows or guest services to all aquarium guests, including handling cash, debits, checks and credit card sales. Daily schedule rotation may include working inside as a ticket scanner, greeter or wayfinder, or outside in our queue garden or outdoor plaza. If working events, responsibilities may include assisting with event set up and break down, and ensuring an accurate count of guests entering the facility for a special event.

• Conducts the service of selling tickets toall aquarium guests using cash, debit, checks or credit cards systems
• Opens andcloses register location during assigned work schedule
• Assists inthe pre-opening preparation, including periodic area cleaningandclosing procedures as requested
• Maintains operating efficiency during scheduled work times includingstockingof supplies as needed
• Maintains cashbank inaccordancewith aquarium policies
• Assists team members in achieving customer service objectives
• Provides crowd control as needed during peak periods of operation
• Assists security, EMT or law enforcement personnel as needed (way finding)
• Assists with VIP escorts as needed/scheduled
• Delivers extraordinary customer service toall aquarium guests and internal customers
• Greetseachspecial event guest at the door and maintain accurate count of persons entering
• Checks guest tickets for proper headcount and validity
• Supports TFA's Shared Purpose by participating in a Conservation Day of Action shift on an annual basis
• Performs other duties as assigned.

• Three yearsof high school required
• High School Diploma or GED equivalent preferred
• Work experienceinticket sales, customers service and/or retail sales is preferred
• Experience in Altru or other ticketing system is preferable
• Experienced in cash handling
• Customer Service Orientation — Listening and understanding the customer (both internal and external) and anticipating and evaluating the customer’s needs; making the customer’s satisfaction a high priority in all areas of responsibility.
• Teamwork— Supporting, facilitating, andparticipatingin activities that promote team effectiveness; demonstrating sensitivity for the feelings and needs of team members and supporting teamgoals.
• Integrity and trust--- Maintaining social, ethical, organizational values and norms: building trust and confidence with the staff andwithinternal and external customers; respecting the confidentiality of personal and proprietary information
• Concern for Detail— Pays attentiontoevery portionof any task, down tothe smallest item
• Judgment— Decidingonandcommittingtoan actiononthe examination of the factsat hand; finding creative solutions to situations and opportunities that arise; taking strategic risks when necessary.
• Work Standards— Applies high performance standards toall work-related activities
• Initiative — Taking actions to achieve goals; self-starting and proactive; asserting oneself to support others in the achievement of their goals; originating action rather than responding only to the actions of others; anticipating the needs of both internal and external constituencies.

Typical
Physical Requirements

• Sitting (up to 4 hours per day)
• Standing (up to 6 hours per day)
• Walking (up to 4 hours per day)
• Bending/Stooping— Occasionally
• Reaching above shoulders— Occasionally
• Carrying (upto 50 lbs.) — Occasionally
• Lifting (upto 50 lbs.) — Occasionally
• Using handsfor repetitive movements; working at the ticket scanner can be a left or right hand exclusively to scan tickets
• Exposure tomarked changes intemperatureandhumidity
• Typing ona computer keyboard
• Viewing a computer screen for extended periods
• Coping with demands (stresses that are associated withthe joband/or the work environment) so that acceptable levelsof performance and overallcontributionare maintained
• More than normal talking in person and/or on telephone
• Flexibility in working weekends and evenings