Dispatcher, Customer Service​/HelpDesk

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HVAC Mgmt/Admin Full Time Acree Plumbing, Air & Electric
- Tampa, Tampa, FL, US

30+ days ago Requisition

Salary Range: $22.00 To $30.00 Hourly

This is a Full-Time, Hourly position, working On-Site at our Tampa Branch.

The Dispatcher supports the day-to-day operations of the company by efficiently scheduling and dispatching technicians to calls. This role requires the dispatcher to think critically to ensure they are dispatching the best fit technician for the call. The dispatcher is the liaison between the customer, the Service Technician, the Service Managers and the Customer Service Department. Very fast paced office, Scheduling experience with SERVICE TITAN or similar program is preferred!

Excellent communication skills and great customer service required!

Pay: $22.00 - $30.00 / Hour Based on Experience

Schedule may include: 10 AM - 7 PM or 12 NOON - 9 PM Shifts

About Acree Plumbing Air and Electric:

Acree has been in business since 1967 (over 50 years!). We proudly service the Tampa community and the other counties:
Pinellas, Pasco, some Polk, and Manatee. We offer same-day service from top-notch technicians that provide unparalleled customer service.

At Acree, we believe that our employees will take great care of our customers because we take great care of our employees. Everybody Wins!

• Weekly pay
• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Paid Time Off (PTO) & Paid Holidays
• Company-Paid Life Insurance
• Short-Term & Long-Term Disability
• Employee Assistance Program (EAP)
• Opportunities for advancement in a company that promotes from within

• Schedule technicians' return trips to customers to complete jobs after arrival of parts.
• Enter service calls, schedule calls, and proactively communicate to technicians throughout the day.
• Maintain constant communication with Service Technicians throughout their scheduled shift through email, text, and phone conversations.
• Dispatch all service calls to ensure maximum scheduling efficiency without compromising client satisfaction.
• Manage the dispatch board to keep field personnel on the move and generating revenue. Make every effort to compress call scheduling effectively and maximize productivity.
• Notify clients ahead of time without fail if the technician is not going to arrive at their home within the scheduled time window and re-scheduling the time at the client’s convenience.
• Communicate with the Purchasing and Warehouse Coordinator to help arrange efficient delivery of parts to the technicians. Every effort should be made to keep technicians on the job.
• Strictly adhere to the Dispatching for Profits Priority Service Schedule to ensure the “Right” technician is sent to the “Right” appointment.
• Share responsibility to ensure that all technicians arrive at their designated appointments ON TIME.
• Debrief technicians after each call and insist that all employees collect payment immediately after each job is completed.
• Effectively manage conflict resolution with customers through clear communication, addressing all concerns, questions, or problems expeditiously and to the customers’ satisfaction
• Work cohesively with Customer Service to ensure proper booking of calls based on the needs of the customer and to facilitate problem resolution, as necessary.
• Obey the company Code of Ethics, Team Rules, and Team Philosophy

• Self-starter, reliable, flexibility with hours
• Present and communicate professionally (written and verbal)
• Excellent organizational, detail oriented and follow-through skills
• Ability…