Senior Customer Service Representative
Job in
Tampa, Hillsborough County, Florida, 33646, USA
Listing for:
Dunhill Professional Search & Government Solutions
Full Time
position
Listed on 2026-11-13
Job specializations:
-
Customer Service/HelpDesk
Job Description & How to Apply Below
The Senior Customer Service representative is responsible for providing leadership and coaching a team of Customer Service Agents, with the goal of meeting program objectives and customer service level agreements.
Key Responsibilities- Work closely with Supervisors, Site Operations Coordinator, and support staff.
- Perform regular monitoring of calls and provide coaching and feedback to customer service representative staff.
- Perform tasks to assure service level requirements are met.
- Responsible for assisting Operations Supervisors with daily tasks, such as creation of reporting, completion of logs, and monitoring of call volumes.
- Responsible for providing support to customer service representatives (CSRs) on weekends, when required.
- Act as a Point of Contact for operations when required.
- High School Diploma or GED.
- Minimum 2 years call center customer service experience.
- Minimum 1 years of customer service and team interaction experience or leadership experience.
Position Requirements
10+ Years work experienceTo View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
View / Apply for Jobs
Matching My Jurisdiction
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
View / Apply for Jobs
Matching My Jurisdiction