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Senior CX Product Leader: CRM, IVR & Self-Service

Listing for: Freemotion from iFIT
Full Time position Listed on 2026-11-14
Job specializations:
  • Customer Service/HelpDesk
  • Management
Salary/Wage Range or Industry Benchmark: 120000 - 180000 USD Yearly USD 120000.00 180000.00 YEAR

Job Description & How to Apply Below

Ashley Furniture, the world’s leading home furnishings manufacturer, seeks a Senior Manager, Customer Experience Product to shape the development and execution of customer service and experience products across channels.

You will translate customer pain points into clear requirements, prioritize backlogs, and drive releases to reduce handle time and improve first contact resolution while preserving operational efficiency.

Are you ready to take on the Senior CX Product Leader: CRM, IVR & Self-Service role at Freemotion from iFIT?

We have an opening for a Senior CX Product Leader: CRM, IVR & Self-Service in Tampa, FL, United States within Marketing & Media, Management & Operations.

This role, Senior CX Product Leader: CRM, IVR & Self-Service at Freemotion from iFIT, could be your next move.

We would love to welcome a new Senior CX Product Leader: CRM, IVR & Self-Service to our group in Tampa, FL, United States.

Position Requirements

10+ Years work experience
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