Asset Account Manager

$55,000 to $65,000 annually, plus commission

AFC is looking for an Asset Account Manager to manage and grow customer relationships supporting our flatbed and reefer operations. If you’re proactive, organized, and good at keeping customers informed when plans change, we want to hear from you.

You’ll be the primary contact for an assigned portfolio of customers, working closely with Asset Operations to deliver reliable communication, resolve service concerns, and identify new opportunities. This is a customer relationship role, not a dispatch position. You’ll report to the Director of Customer Operations.

• Build lasting relationships with customers and understand their shipping needs, lanes, and service expectations.
• Stay ahead of customer needs through regular conversations about freight volume, forecasts, new lanes, and growth opportunities.
• Keep customers informed about pickups, deliveries, delays, and approved solutions.
• Partner with Operations to address service concerns and follow through on customer commitments.
• Monitor account activity, lane performance, and profitability trends to identify risks and opportunities.
• Coordinate documentation for detention, layover, lumper, and other accessorial charges.
• Keep customer records, opportunities, and follow-up activities accurate in Hub Spot and McLeod.
• Support customer reviews, bids, and account expansion while following established approval procedures.

• The ability to build, maintain, and grow customer relationships.
• Clear, professional communication, especially when handling service disruptions.
• Strong organization, attention to detail, and follow-through.
• Experience using a CRM to track customer information and activity.
• A collaborative approach to working with Operations, Billing, and other internal teams.

• Transportation account management, logistics customer success, or a customer-facing trucking role.
• Asset-based carrier operations involving flatbed and reefer equipment.
• Hub Spot, McLeod, or a comparable transportation management system.
• Lane profitability, accessorial charges, and freight documentation.

• Base salary of $55,000 to $65,000 annually, plus commission.
• Tampa-based office position, five days in office.
• Regular computer use, phone communication, and customer and team meetings.

Compensation is subject to final written approval.

AFC is an equal opportunity employer. We welcome qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. Reasonable accommodations are available during the hiring process and employment.

This posting is not a contract of employment. Employment with AFC is at-will, subject to applicable law. Responsibilities may change based on business needs.