Customer Service & Marketplace Support Associate

Job Description

Rarewaves-USA | Coral Springs, FL

About Rarewaves-USA

Rarewaves-USA is one of the world’s leading online retailers of entertainment and consumer products, offering an extensive catalog of over 1.5 million items including CDs & Vinyl, DVDs & Blu-rays, Books, Games, Consumer Electronics, Apparel, Toys, and Gifts.

Since launching in 2011, we have delivered exceptional service to more than 40 million customers worldwide
, and we continue to grow across major marketplaces including Amazon, eBay, and Walmart.

About the Role

We are seeking a dynamic, self-motivated individual to join our Customer Service team. This role is essential to protecting our seller reputation and delivering outstanding customer experiences.

If you thrive in a fast-paced environment, enjoy problem-solving, and take pride in helping customers, we want to hear from you.

Key Responsibilities

Customer Support & Communication

• Provide best-in-class customer support via email and marketplace messaging
• Respond promptly and professionally to customer inquiries
• Deliver solutions that drive satisfaction and retention

Order & Issue Resolution

• Assist customers with order status, delivery issues, and product inquiries
• Troubleshoot shipment delays, missing items, and damaged goods
• Coordinate with operations and logistics teams to resolve issues quickly

Refunds, Returns & Claims

• Process refunds, credits, and replacements accurately and efficiently
• Provide clear return instructions and follow through to resolution
• Support claims, disputes, and negative feedback prevention

Team Collaboration & Workflow Support

• Collaborate with team members to maintain efficient workflows
• Identify recurring issues and suggest process improvements
• Help maintain a high standard of service and response times

What We’re Looking For

2+ years of customer service or e-commerce support experience
Strong ability to build and maintain positive customer relationships
Excellent written and verbal communication skills in English
Strong problem-solving skills and attention to detail
Positive attitude and adaptability in a fast-moving environment
Coachable, confident, and committed to delivering outstanding service

Preferred:

• Experience supporting Amazon, Walmart, or eBay customers
• Familiarity with shipping carriers and delivery troubleshooting

Why Join Rarewaves-USA?

At Rarewaves-USA, we value talent, dedication, and a passion for excellence.

• Join a growing global e-commerce company
• Work in a collaborative, fast-paced environment
• Opportunity for growth within operations and marketplace management
• Competitive compensation and benefits
• Retirement plan with company match
• Paid time off & holidays