UX Designer

Vector Solutions is a leading, AI-enabled, performance platform powering safe, compliant, and efficient operations for the public, educational, and commercial sectors. We bring training, safety, and workforce operations together to boost readiness, reduce risk, and drive high-performance results for the everyday heroes who count on us.

Vector Solutions is a leading, AI-enabled, performance platform powering safe, compliant, and efficient operations for the public, educational, and commercial sectors. We bring training, safety, and workforce operations together to boost readiness, reduce risk, and drive high-performance results for the everyday heroes who count on us.

We are seeking a curious, research-minded designer to join our central UX team and own the experience for several of our public safety products.

This role is for someone who would rather talk to a customer than guess. You'll spend real time on customer calls, in discovery sessions, and in usability tests, and you'll turn what you learn into design decisions your product team can act on. Our team works research-first: every designer plans and runs their own research, with coaching from our UX researcher.

Our team works hard to stay at the leading edge of AI-driven design. We prototype almost exclusively in working code, and we keep exploring new ways AI can make our research and design work faster and better. If you already build this way, great. If you don’t yet, we’ll teach you. We care more about how you think and the questions you ask than about any one tool.

• Target Solutions: our flagship training and compliance platform for public safety agencies
• Check It: digital checklists and inventory tracking that crews use to keep apparatus and equipment ready
• Guardian Tracking: documentation and early-intervention tools that help leaders support and develop their people

• Join customer calls, site conversations, and discovery sessions. Ask good questions, follow up on unexpected answers, and dig for the real problem behind a feature request.
• Partner with our UX researcher on interviews, usability tests, surveys, and concept validation, and grow into planning and leading your own studies over time.
• Synthesize what you hear into clear insights, then share them so product managers and engineers can act on them.
• Use product analytics and support data alongside interviews to see where users struggle.

• Turn research into design solutions, from problem framing through validated, build-ready designs.
• Build interactive prototypes in code with AI tools like Claude Code, and put them in front of users early and often.
• Use and contribute to our shared design system and UX patterns so our public sector products feel consistent.

• Work closely with product managers, product owners, and engineers in an agile environment. Help shape what gets built, not just how it looks.
• Explain your design rationale and research findings clearly to stakeholders and partners.
• Take part in team critiques and research share-outs, and help shape how our team works.

• 3+ years designing digital products, ideally in enterprise or SaaS
• Hands-on UX research experience: you've planned studies, run interviews or usability tests yourself, and turned what you learned into product decisions
• A portfolio and/or case studies that show your process, including how research shaped your design decisions
• Deep curiosity about people and their work. You can join a customer call cold, build rapport quickly, and ask open, non-leading questions.
• Comfort with ambiguity. You can frame a fuzzy problem, decide what to learn first, and move forward.
• Clea…