Student Services Specialist - Bay

We are excited that you are considering joining Nova Southwestern University!

Nova Southwestern University (NSU) was founded in 1964, and is a not-for-profit, independent university with a reputation for academic excellence and innovation. Nova Southwestern University offers competitive salaries, a comprehensive benefits package including tuition waiver, retirement plan, excellent medical and dental plans and much more. NSU cares about the health and welfare of its students, faculty, staff, and campus visitors and is a tobacco-free university.

We appreciate your support in making NSU the preeminent place to live, work, study and grow. Thank you for your interest in a career with Nova Southwestern University.

Contributes to students' engagement, retention, and academic success by handling operations to ensure continuous improvement of student services. Facilitates students’ registration, enrollment, and assists with resolving problems for CDM at Tampa Bay/Clearwater Regional Campus.

Non-Exempt

Hourly

No

• Assists in managing operations to ensure continuous improvement of student services that increase engagement & retention.
• Acts as liaison between students, faculty, and college and university departments.
• Assists in completing application and enrollment documents.
• Coordinates activities required for enrollment, such as CPR training, inoculations, and/or fingerprinting.
• Assists faculty and staff in duties such as facilitating or conducting orientation programs and scheduling events.
• Coordinates or participates in promotional activities, including conferences, educational fairs, career days, campus tours, or special events to present programs to prospective students.
• Facilitates preliminary and qualifying exams.
• Coordinates test administration and outcome reporting.
• Schedules and administers examinations, including designating rooms, selecting, and training proctors, ensuring computer accessibility, and making alternative arrangements.
• Ensures that ADA, accreditation, and/or credentialing agency requirements are met.
• Reviews degree plans, degree applications, transcripts, and all other pertinent materials to ensure that students meet graduation requirements.
• Notifies students of academic progress toward graduation.
• Prepares and delivers required student information to state credentialing agencies.
• Responds to requests for student information, as appropriate, from students, credentialing agencies, and/or other institutions.
• Acts as advisor to student organizations, ensuring adherence to college and university policies and procedures.
• Advises student organizations and assists with their efforts to arrange special events, such as fundraisers, receptions, professional networking opportunities, and/or symposiums.
• Provides students with information on topics, such as college degree programs, admission requirements, and financial aid opportunities.
• Assists in facilitating student grievance and discipline processes.
• Considers, resolves, and responds to student petitions.
• Develops and produces marketing materials promoting student events such as orientation, graduation, other ceremonies, and/or conferences.
• Generates reports to ensure timely information is available for management use.
• Attends meetings, educational conferences, and training workshops and serves on committees.
• Participates in college and university committee activities as assigned.
• May assist Graduate Admissions staff in contacting prospective students to present information and/or explain available programs and services, admission requirements, program offerings, curriculum, and/or basic financial aid information by various means of communication.
• Completes special projects as assigned.
• Performs other duties as assigned or required.

Required Knowledge, Skills, & Abilities:

• General knowledge of admissions, financial aid, registration, accounts receivable, academic standing and progress, and other university policies
• Customer and Personal Service
  - General knowledge of principles and processes for providing customer and personal services. This includes needs assessment, meeting quality standards for services, and evaluation of user satisfaction.
• English Language
  - General knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Psychology
  - Working knowledge of human behavior and performance, individual…