Sr Learning & Development Trainer

The Fay Group is a fully integrated real estate and mortgage services firm, bringing together the strength and expertise of two complementary holding companies – Fay Financial and Genstone Holdings. Since its founding in 2008 as a special servicer, The Fay Group has grown into a diversified enterprise overseeing more than $46 billion in assets on behalf of over 50 institutional clients.

Powered by data, technology, and a team of 1,100+ professionals across 10 U.S. locations, the organization delivers coordinated solutions across the full spectrum of real estate and lending services – including loan servicing, property management, mortgage originations, renovations, and insurance.

From asset creation and loan management to renovations and real estate brokerage services, The Fay Group offers end-to-end capabilities under one platform. This comprehensive approach delivers flexibility, transparency, and performance across multiple asset classes, supporting both clients and customers in all market and interest rate environments.

As a member of the Learning & Development Team, the Senior Trainer role has a direct impact on the training, growth and development of employees by developing, planning and facilitating operational, job and technical training for the assigned business unit(s) and/or the broader organization.

This role is responsible for partnering closely with business leaders to determine learning requirements, coordinate content development and facilitate training delivery with the goal to create an engaging experience, while increasing the knowledge, skills and abilities of the training participant. This position will also have responsibilities for facilitating needs assessments, the design of learning content, and the assessment of training curriculum to meet operational needs.

Learning content may include product, process or systems-related training. The position will also support overall training initiatives for the organization.

Success in this role requires close partnership with business leaders, a depth of understanding for the target roles and continuing education regarding the process, products and platforms utilized to perform the job/ responsibilities to be trained.

Keys to success in this position are the ability to build relationships with business leaders, effectively manage stakeholder requests, lead with a collaborative approach, and utilize progressive facilitation techniques to deliver training that engages and excites participants.

Qualifications Include:

• Bachelor’s degree with 5-10 years of progressive experience in training, learning & development or related role
  (or equivalent combination of a high-school degree and progressive work experience)
• 5+ years facilitation experience; background in financial services/ mortgage lending highly preferred
• Demonstrated background in instructional design; proven ability to develop operational training using adult and active learning principles
• Experience performing needs assessments, drafting documentation, creating training proposals
• Demonstrated experience developing others coupled with well-developed coaching capabilities
• Solid project management capabilities with demonstrated experience working effectively with cross-functional teams in the design and facilitation of training
• Previous experience in Financial Services preferred
• Strong knowledge and skills with MS Office to include Outlook, Excel, Word and Power Point
• Strong verbal and written communication skills with the ability to effectively engage and present to all levels of individuals
• Strong interpersonal skills with the ability to develop and maintain effective relationships across the organization to influence and/or drive required results
• Strong organizational and…