Floor Supervisor - Table Games

Overview

Whether you want to make your debut or go back on tour after a long hiatus, starting a career at Seminole Hard Rock Hotel & Casino Tampa can feel more like play than work. This expansive property is the premier entertainment destination of Central Florida and features high stakes table games along with thousands of the hottest slot machines. Owned and operated by the Seminole Tribe of Florida, this electrifying casino destination boasts rock star amenities at its AAA Four Diamond rated hotel ranging from seven award-winning Zagat-rated restaurants, a newly renovated Rock Spa & Salon and VIP services galore.

Job Location(s): US-FL-Tampa.

Our commitment to service:
We don’t have customers, we have Guests. Unparalleled Service isn’t just a part of our mission statement at Seminole Gaming; it’s a commitment to each and every one of our current and future Guests. Our staff ensures every guest receives the rock star treatment, and the Seminole Hard Rock family offers competitive benefits and a great work environment.

• The Floor Supervisor is responsible for the smooth operation of a specific number of table games within a gaming pit.
• Monitor and adjust table game limits with respect to gaming volume.
• Handle customer requests, including information, markers, and comps. Ensure accuracy of all monetary transactions.
• Ensure compliance with Seminole Gaming’s Compliance and Regulations and Federal CTR & SARC regulations.
• Manage scheduling for Dealers and maintain a high level of subordinate performance and productivity.
• Promote customer enjoyment and satisfaction.

• High school diploma or equivalent required. Five years casino experience with a minimum of three years in a dual-rated management level. Class III background required.
• Minimum of two (2) years of experience as a Table Games dealer required.
• Ability to proficiently deal the following Table Games:
  Mini Baccarat, Pai Gow Poker, carnival games, and Blackjack.
• Excellent communication and customer service skills.
• Knowledge of Seminole Gaming’s Compliance and Regulations, as well as Policies and Procedures.
• Ability to provide the highest possible level of customer service resulting in maximum player enjoyment and return play.

• Duties are typically performed on the Casino Floor in a fast-paced, guest-smoking environment with exposure to the general public and high noise levels.
• Requires standing, walking, handling, reaching, speaking or hearing, and occasional lifting up to 50 pounds. Vision requirements include close, distance, color, peripheral vision, depth perception, and focus.

The Tribal Council gives preference in all employment practices to Native Americans. First preference in hiring, training, promoting and other employment aspects is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

Seminole Gaming’s employment process requires candidates to obtain gaming licensure by successfully completing a background check with Seminole Gaming Compliance and Regulations prior to beginning employment. Background checks may include credit check, criminal background check, and drug screen.