Servicing Transfer Analyst

Overview

Join to apply for the Servicing Transfer Analyst role at Fay Servicing, LLC
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Founded in early 2008, Fay Servicing is committed to providing innovative servicing solutions for both residential and business‑purpose loans. As a specialty mortgage servicer who sees the customer behind every loan, we understand that our customers are not loan numbers — they’re homeowners.

Before founding our company, we conducted an exhaustive analysis of the mortgage servicing industry and gained valuable insight into the problems facing mortgage servicers and their customers. With that insight, we set out to build a different kind of servicing company from the ground up.

Reporting to the AVP, Servicing Transfer, this position actively participates in the planning and execution of servicing transfers. The role analyzes and converts data, ensures accuracy in transfer processes, and collaborates with cross‑functional teams to facilitate smooth transitions for both clients and internal stakeholders.

The position completes data conversion and portfolio integration, conducts detailed reviews of transfer documentation, identifies discrepancies, and contributes to the development of streamlined transfer procedures. It requires in‑depth analytical skills to troubleshoot issues and provide insights to enhance the efficiency and effectiveness of servicing transfers.

• High school diploma or GED required
• 1+ years' experience in servicing transfer/loan boarding required
• 2+ years' experience in mortgage servicing required
• Demonstrated experience working in a fast‑paced workplace environment
• Analytical skills
• Strong customer service skills
• Proficiency with Microsoft Office (Excel, Word, PowerPoint)
• Previous experience working with MSP preferred
• Strong verbal and written communication skills with the ability to effectively interact with individuals, both internal and external
• Strong interpersonal skills
• Strong analytical skills and problem‑solving abilities
• Effective judgement with the ability to evaluate and decide tasks and activities
• Strong organization and time‑management skills
• Ability to prioritize numerous tasks and manage shifting priorities
• Ability to work effectively in a fast‑paced, dynamic environment
• Client‑focused with strong execution skills and results orientation
• High level of precision with attention to detail and consistency
• High quality of work product
• Flexible, open to change, and able to learn new things quickly
• Ability to work in a collaborative environment and provide guidance for working groups

• Medical, Dental, and Vision Insurance
• Company Paid Life Insurance
• Disability Insurance
• Pet Insurance
• 401k Program with Employer Matching
• 3 Weeks Paid Time Off (PTO)
• Paid Holidays
• Wellness Initiatives
• Employee Assistance Program
• Hybrid Work Schedules with Remote Flex Days

• The hiring range for this position is between $24.55 and $33.66
• This position is eligible for an annual discretionary bonus

At Fay, we believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected, and included, and is presented with equal opportunities to be successful. Fay is an equal‑opportunity workplace. The Fay Group and affiliated companies participate in E‑Verify. For more information, go to (Use the "Apply for this Job" box below)..