ACH Operations Payments Analyst

ACH Operations Payments Analyst page is loaded## ACH Operations Payments Analyst locations:
Tempe, AZ:
Tampa, FLtime type:
Full time posted on:
Posted Todayjob requisition :
-WDDiscover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

The selected colleague will work at an MUFG office or client sites four days per week and work remotely one day. A member of our recruitment team will provide more details.
** Job Description
** Reporting to the ACH Operations Manager (VP), the Payments Analyst is responsible for supporting origination and receiving processing along exception research for the ACH line of business. This support includes change coordination initiatives, system implementations, and product related business requirements to be met. The Payments Analyst is dedicated to fulfilling the expectations and requirements of internal and external stakeholders within production.

The analyst is expected to ensure all department work tasks are completed in an accurate and timely manner through the periodic auditing of functional assignments. Supports client service research cases and inquiries to ensure timely, professional, and accurate communication with the Bank's commercial partners. Establish rapport and drive supportive initiatives with internal operations partners to enforce processing workflows and establish any gaps or address identified areas of improvement.

Provide detailed reporting of fraudulent and/or suspicious activity to management and file QAR's as per Bank Policy.

Prepare timely problem management reporting as well as overall Bank notification of ACH processing delays which impact internal and external stakeholders. Interface and problem-solve system applications, technical support, and Incident tickets as they occur. Integrate risk management philosophies and procedures into Operations through the on-going education and training of staff as the issues evolved and are developed.
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* Schedule:

** The team currently operates from 6:30am - 7pm Monday through Friday with a day shift and a twilight shift. This role will provide processing oversight support for the operations starting at 6:30am to 3:30pm, Monday through Friday with in-office expectations of 4 days per week.
** Scope of Responsibility:
** PRODUCTION MANAGEMENT 40% Supports with scheduling staff assignments to ensure that all work unit processing deadlines and service levels are consistently met. Monitor work unit records to ensure that all time accounting, productivity, and statistical measures are accurately and consistently recorded. Monitor productivity standards are met. Manages change coordination initiatives for improving/updating productivity or quality standards and statistical reporting for work units.

HUMAN CAPITAL 20% Promote a safe, productive, harassment-free work environment that encourages peak performance and fosters innovation, employee development, and teamwork.

CUSTOMER SERVICE 20% Ensure that work unit consistently provides the highest possible level of customer service to both internal and external Bank customers. Continually review processes/procedures for opportunities to improve/enhance customer service and provide recommendations to management. Communicating with internal and external customers to resolve customer service issues/problems. Work with management to help resolve customer complaints.

RISK MANAGEMENT 20% Ensure that all procedures, policies and controls are consistently followed. Promote a high degree of awareness of risk, risk control measures, and compliance policies and procedures among all staff members. Participate in work unit/RC audits, testing, and business resumption planning and exercises. Provide feedback and recommendations to management on developing potential risks and risk trends along with recommendations for mitigation.
** Responsibilities:
*** Support the production while completing standard ACH processing task to ensure all payments are settled to meet expected SLA.
* Partner with managers to identify gaps within the business and develop ideas for current process and procedures.
* Present findings, projections, and recommended actions for Operational readiness
* Manage multiple priorities concurrently and efficiently complete deliverables while maintaining the highest quality for a positive client…