Commercial Loan Assistant

At Servis First, Our Name is Our Mission.

• Provide ongoing relationship servicing with current clients to maintain goodwill and gain additional business
• Respond to client phone calls, inquiries and requests regarding accounts within 24 hours
• Coordinate all aspects of loan closings including but not limited to:
  • Requesting documents from Loan Operations
  • Engaging counsel to represent the Bank
  • Obtaining and reviewing due diligence items
  • Reviewing draft loan documents to ensure compliance with approved terms
  • Reviewing draft loan documents to ensure inclusion of Bank required language
  • Engage or interact with title agents and insurance agents as applicable
  • Prepare wire request forms to fund loan proceeds following closing
  • Review executed documents before forwarding to Loan Operations
  • Prepare booking instructions memo if applicable
  • Review booked loan to ensure compliance with approved terms
• Reconcile internal GL accounts associated with appraisal fees and expenses
• Create CIF records for new customers who have not yet opened a deposit account
• Coordinate and assist customer, lender, and back office personnel in resolving loan servicing issues
• Handle client requests including but not limited to advancing on lines of credit, setting up auto-debit, etc.
• Monitor real estate secured loans to ensure ad valorem taxes are paid
• Monitor insurance tracking reports and contact customer, lender, and/or insurance agent to obtain evidence of coverage
• Call clients on past due accounts to request payments
• Responsible for being familiar with all compliance regulations and policies that are applicable to this position and follow and ensure compliance with these regulations and policies

Reasonable accommodation may be made to enable otherwise qualified associates/applicants with disabilities to perform the essential functions of the job.

Additional duties and responsibilities may be assigned.

• High School diploma or equivalent
• Minimum ten (10) years’ related banking or financial services experience required
• Minimum five (5) years’ experience working with customers to research and resolve issues and provide follow-up as needed
• Excellent written and verbal communication skills
• Experience using Microsoft Outlook, Word and Excel
• Experience in a position requiring attention to detail, as demonstrated in previous experience balancing accounts, preparing reports, gathering required documents or similar
• Experience working independently
• Excellent organizational skills and ability to multi-task

• Sustained standing and sitting
• Frequent use of PC, including typing or sustained attention to monitor
• Occasional lifting of basic office files or equipment up to 20 lbs
• Normal office environment with comfortable internal temperatures and low level noise

Servis First is an Equal Opportunity Employer. All qualified applicants will receive consideration.