Investor Reporting Analyst II

Founded in early 2008, Fay Servicing is committed to providing innovative servicing solutions for both residential and business purpose loans. As a specialty mortgage servicer who sees the customer behind every loan, we understand that our customers are not loan numbers — they’re homeowners.

Reporting to the AVP, Investor Reporting, this position is responsible for managing complex investor reporting tasks, including managing agency relationships with Fannie Mae, Freddie Mac, and Ginnie Mae, as well as complex securities transactions. This role prepares and issues daily and monthly reports and processes the transfer of loans between clients or agencies. Additionally, this position reviews and resolves monthly custodial account reconciliations and conducts in-depth analysis of servicing transactional data to ensure compliance with investor and regulatory guidelines.

This role serves as a subject matter expert in investor reporting, ensuring compliance, accuracy and efficiency in all deliverables, while driving process improvements and addressing escalated issues.

Qualifications

• Bachelor’s degree in Business or related field (or equivalent combination of years of experience with High School diploma/GED) required
• 5+ years’ experience in Investor Reporting or Investor Accounting with advanced knowledge of agency reporting requirements (Fannie Mae, Freddie Mac, Ginnie Mae) and complex securities
• Prior experience in the mortgage servicing industry, including knowledge of servicing processing rules and guidelines
• Demonstrable ability to analyze and respond to complex transactional data and reconciliation
• Direct experience or familiarity with a test of expected cash custodial reconciliation is preferred
• Proficiency in servicing platforms (e.g., Black Knight MSP and Loan Sphere) and billing/ remittance systems
• Solid skills and experience in MS Word, Excel to compile and analyze data, PowerPoint, and Outlook
• Strong verbal and written communication skills with the ability to effectively interact with individuals both internal and external to the organization
• Strong interpersonal skills
• Strong analytical skills
• Solid decision‑making abilities coupled with sound judgment
• Strong time management skills
• Ability to prioritize numerous tasks and manage shifting priorities
• Client‑focused with strong execution skills and results orientation
• High level of precision with attention to detail and consistency
• Flexible, open to change, and able to learn new things quickly
• Ability to work in a collaborative environment and provide guidance for working groups

Featured Benefits

• Medical, Dental and Vision Insurance
• Company Paid Life Insurance
• Disability Insurance
• Pet Insurance
• 401(k) Program with Employer Matching
• 3 Weeks Paid Time Off (PTO)
• Paid Holidays
• Wellness Initiatives
• Employee Assistance Program Eligible for Hybrid Work Schedule with Remote Flex Days

Compensation

• The hiring range for this position is between $38.65‑$42.00 per hour
• This position is eligible for an annual discretionary bonus

Fay Cares! The Fay‑Constructive Foundation was established to fulfill the philanthropic mission of The Fay Group employees to serve the communities in which they live and work. Our employees make voluntary contributions to the Foundation. Each quarter, their contributions are donated to organizations focused on improving education opportunities, combating poverty, and supporting military service members and first responders.

We value diversity and inclusion. At Fay, we believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected, and included, and is presented with equal opportunities to be successful. Fay is an equal‑opportunity workplace. The Fay Group and affiliated companies participate in E‑Verify.

Seniority level: Mid‑Senior level

Employment type: Full‑time

Job function: General Business, Management, and Business Development