Escrow Administrator - Multifamily Affordable Housing

Escrow Administrator – Multifamily Affordable Housing

Seeking a detail-oriented Escrow Administrator to manage escrow and reserve accounts across a multifamily affordable housing loan portfolio. Responsibilities include tax and insurance escrows, replacement reserves, disbursements, reconciliations, borrower communication, and regulatory compliance. Commercial or multifamily loan servicing experience preferred.

• Administer tax, insurance, replacement reserve, and other lender-controlled escrow accounts.
• Complete annual escrow analyses; calculate monthly deposits, projected disbursements, and adjustments.
• Monitor balances; identify and resolve shortages, surpluses, and discrepancies.
• Process authorized disbursements and borrower reimbursement requests under loan documents and servicing procedures.
• Maintain accurate records and reconcile escrow activity with servicing and accounting systems.

• Track policy renewals, expiration dates, and required coverage.
• Review certificates, declarations, endorsements, limits, deductibles, mortgagee clauses, and lender loss payable provisions.
• Monitor property, general liability, flood, umbrella, excess liability, and other required coverage.
• Coordinate corrections with borrowers, agents, and carriers; escalation coverage deficiencies.
• Track assessments, tax bills, payment deadlines, and delinquency status.
• Verify timely payments and reconcile tax obligations against escrow collections.
• Resolve discrepancies with borrowers and taxing authorities.

• Monitor reserve deposits, balances, and disbursements under loan and regulatory requirements.
• Review reimbursement support and coordinate required inspections and approvals.
• Track operating deficit reserves, insurance escrows, and other restricted funds as assigned.

• Respond to borrowers, property managers, insurers, taxing authorities, and other stakeholders.
• Coordinate with servicing, construction administration, accounting, asset management, and compliance teams.
• Maintain organized electronic files, follow up on outstanding items, and support process improvements.

• Three years of experience in mortgage servicing, escrow administration, commercial real estate lending, banking, or related financial services; recent graduates with relevant majors or minors also considered.
• Knowledge of escrow accounting, real estate taxes, insurance requirements, reconciliations, and loan documentation.
• Strong analytical, mathematical, organizational, communication, and problem-solving skills; accuracy and ability to manage deadlines.
• Proficiency in Microsoft Excel, Word, Outlook, and related business software; ability to work independently and collaboratively.
• Multifamily affordable housing servicing or asset management experience preferred.
• Bachelor's degree in accounting, finance, business, real estate, or related field preferred.

• Competitive compensation
• Comprehensive benefits
• Paid time off and holidays
• Professional development
• Collaborative work environment