Specimen Processing Manager

Unified is a nationwide community of providers, operations specialists and thought leaders who look for the greatest opportunities to impact every woman’s health, at every stage of their journeys. We are unparalleled in our scale and ability to adapt to address unmet and underserved needs. Through 815+ clinics, 23 IVF labs, nationwide telehealth capabilities and targeted case management, our 2,700+ independent, affiliated providers deliver comprehensive women’s health services and continuously work to implement methods and develop techniques or platforms that improve the healthcare experience.

We remain focused on enabling the discovery of new ways for our affiliated providers to deliver the high‑quality care experience women deserve, in the ways they most wish to receive it, and collaborate across our community to make our vision a reality.

The Specimen Processing Manager is responsible for the overall leadership and operational performance of the specimen processing functions within Florida Woman Care Laboratory, including accessioning and specimen processing for cytology, histology, molecular, genetics microbiology, and clinical pathology. This role oversees daily operations and ensures consistent, accurate, and timely specimen handling in alignment with regulatory standards, laboratory quality expectations, and organizational goals.

The Manager will lead initiatives to improve workflow efficiency, maintain regulatory and safety compliance, support staffing and competency programs, and drive a strong culture of quality and service. Prior laboratory experience is required; leadership experience in a high‑volume clinical laboratory environment is strongly preferred.

• Plans, assigns, and directs specimen processing workflow in the laboratory.
• Mentors and supports direct reports (Specimen Processing Supervisors) in their responsibilities and functions, ensuring they receive training in supervisory skill development. Develops and implements training programs as necessary.
• Provides overall management and strategic direction for the specimen processing department, including accessioning and specimen processing for all laboratory disciplines.
• Manages documentation of specimen routing based on payor policies.
• Develops, maintains, and monitors rules for the automated specimen routing system to ensure appropriate triaging of in‑house and send‑out specimens.
• Partners with leadership to continuously evaluate and enhance operational processes, implementing LEAN and/or quality improvement principles where appropriate to drive best‑in‑class processes and standardization across the organization.
• Monitors personnel utilization, material usage rates, and identifies and communicates trends in fluctuations in types and volumes of tests.
• Monitors workflow to ensure adequate supply of specimens to laboratory sections for testing.
• Establishes and monitors departmental benchmarks, KPIs, productivity and error metrics; identifies trends and implements corrective or improvement actions using Quality Management and Account Management metrics.
• Communicates effectively with employees, laboratory leadership, pathologists, internal and external customers.
• Investigates, resolves and responds in a timely manner to internal and external customer concerns or specimen integrity issues.
• Oversees and supports Supervisors with quality event investigations, root‑cause analyses, specimen integrity reviews, and corrective action planning.
• Develops staffing plans, schedules, and workload distribution in partnership with Supervisors to ensure consistent operational coverage.
• Serves as the primary liaison for pre‑analytic operations to laboratory leadership, pathologists, clinical partners, and external stakeholders.
• Collaborates with other laboratory managers to support cross‑departmental initiatives and workflow alignment.

• High School Diploma required; an Associates or Bachelor’s degree preferred.
• Progressive leadership experience with 5+ years of pre‑analytical (accessioning) experience in a clinical laboratory to include at least 3+ years of experience as an accessioning supervisor.
• The…