Donor Services Coordinator II - Night Shift

The Donor Services Coordinator II serves as a valued member of the Donor Services Team. The position delivers quality customer service at all times for its stakeholders (i.e. partner Organ Procurement Organizations-OPOs, partner tissue banks, partner eye banks, referring hospitals, medical examiner offices, funeral homes, and recovery team members), and requires high-level organizational skills in a fast-paced environment and attention to detail while multi-tasking.

This position is comprised of four major functions: (i) referral intake and triage of potential donor cases, (ii) comprehensive medical screenings, (iii) conducting donation discussions, obtaining authorization, completing a medical/social questionnaire, and all necessary donation paperwork, and (iv) managing case logistics.

• Training
  
  Schedule:
  
  (2-3 months) Mon - Thurs 10:00 am - 8:30 pm ET
• Night Shift 6:45 pm to 7 am EST
• Paid time off with a starting maximum of 144.04 hours per year.
• 8 Company paid Holidays per year.
• Medical, Dental, and Vision plan offerings for employees and their eligible dependents. All Vision plans 100% employer paid.
• Employer paid Employee Assistance Program, Life, Accidental Death & Dismemberment, Short Term Disability, and Long Term Disability plans.
• Offerings of Supplemental Life and Accidental Death & Dismemberment for employee and their eligible dependents.
• An employee may voluntarily designate a percentage of their salary towards employer sponsored 401(k). LWVI will match the employee's contribution up to 6% of the employee's salary.
• Discounts on Pet Insurance and other items such as phone plans, movie tickets, etc.

• Intake of patient referral information from various sources including hospitals, partner organizations, and medical examiners both electronically and over the phone.
• Maintains accurate and organized donor information across different platforms and databases.
• Answers incoming calls from hospitals and other donation partners regarding case logistics, donation potential, and general status updates.

• Assesses donation potential by assessing the patient's clinical course and health history; this is done through the use of electronic medical record access and working directly with hospital nurses and physicians in a professional, efficient, and precise manner.
• Communicates donor medical information to tissue processors and partners to ensure the acceptability of potential tissue.
• Collaborates with Partner Relations Management to troubleshoot challenges in real time.
• Continually monitors research requests to meet distribution needs for research tissue.

• Informs and supports donor families through the donation process and empowers them to make an informed decision on donation.
• Advocates for donation by highlighting the lasting impact donation gifts have on recipients. Addresses concerns families may have.
• Partners with donor families to uphold donor registries and end-of-life wishes.
• Completes necessary documentation with legal next-of-kin to authorize the recovery of tissue for transplant and research.
• Performs a donor risk assessment interview with families to ensure the safety of donor tissue for recipients. This includes asking sensitive medical and behavioural questions and requires tact, poise, and diplomacy.
• Acts as an expert in donation discussion and advocacy, constantly looking for ways to improve the way we engage with our donor families to improve the process and the experience for our donor families, and ultimately maximize the potential for donation and transplantation.

• Dispatches technicians and recovery teams to hospitals and other facilities to procure consented tissues for transplant and research.
• Actively problem‑solves logistical issues to ensure the safe recovery of donated tissue.
• Coordinates closely with medical examiners and coroners to obtain a release for donation and creates recovery plans that ensure timely donation (while not interfering with autopsies and death investigation).
• Manages several active donor cases at a time with exceptional attention to detail, efficiency, and quality.

• Routinely provides feedback to management of Donor Services, Recovery Services, and Partner Relations regarding hospital education needs, medical review, and coordination logistics.
• As needed, assists Donor Referral Specialists with intaking calls and referrals, and triaging accordingly.
• Ability to work long hours, nights, and weekends. Ability to work a flexible schedule that spans all shifts and days.
• Actively participates in other projects and duties as assigned.
• A personal dedication to organ donation required.
• Strives to support the Mission, Vision, and Values of Lions World Vision Institute in all daily activities.
• Completes continuous training requirements to maintain proficiency and improve performance in a rapidly changing work…