Customer Service Representative

About the job Customer Service Representative

Phoenix Healthcare Services is a leader in reliable, customer service based revenue cycle management services. We work hard at fostering a corporate culture of excellence and trust among clients and employees. In 2008, we set out to change the world of Revenue Cycle Management. We started as a medical billing company, and have since evolved into an integrated data-driven RCM solution for laboratories, urgent care, physicians, therapists, and other healthcare-related professionals.

We didn’t stop there; by leveraging decades of experience, we have carefully developed our own proprietary technology to further improve our client experience and overall financial performance. With an exceptional client satisfaction history managing over $1 billion of claims, a 20,000+ payer enrollment track record across all 50 states, and a 98 percent clean claim rate, we’re quickly growing and looking for the right candidate to join our team.

Title:

Healthcare Patient Customer Service Representative

Schedule:

Monday - Friday (no weekends)

Experience:

Minimum of one year

Travel required:

None

• Answer patient calls regarding EOB and research balances.
• Manage patient refunds.
• Process patient payments.

• A minimum of one year of experience in medical billing and collections required.
• Current knowledge of medical billing and reimbursement for commercial insurance, Medicaid and Medicare.
• Thorough understanding of EOBs, and the ability to effectively communicate by phone and in writing with patients.
• Consistently demonstrate extensive attention to detail, organization and multi-tasking skills.
• Ability to provide a positive customer service experience to clients, guests, and patients.
• Self-motivated, multitasking and a team player.

• Competitive wage and salary
• Paid time off (PTO)
• Health insurance
• Dental insurance
• Life insurance
• Employee recognition plan