Front Office Supervisor

We are looking for a proactive and customer‑focused Front Office Supervisor to lead our front desk team at Pyramid Global Hospitality
.

At Pyramid Global Hospitality, we prioritize employees, diversity, and guest experience. We offer generous benefits including comprehensive health insurance, retirement plans, paid time off, wellness programs, and employee rates on hotel stays.

• Provide exceptional customer service, engaging guests and taking a sincere interest in their experience.
• Check guests in, secure proper credit, record special requests, and ensure accurate details.
• Resolve problems and “WOW” guests through recovery when challenges arise.
• Supervise daily shift processes, ensuring team adherence to SOPs.
• Pre‑assign hotel rooms for VIPs, repeat guests, packages, and special requests.
• Collaborate with Maintenance and Housekeeping to coordinate daily operations.
• Train, coach, and counsel front desk team for quality performance.
• Maintain the retail shop, manage inventory, and order supplies as needed.
• Promote and sell special hotel programs.
• Keep abreast of emergency procedures and policies.
• Maintain house bank and manage back‑office transactions.
• Assist other departments as needed.

• High school diploma or equivalent.
• Experience in hotel or resort front desk operations preferred.
• Strong desire to impact others, with an outgoing and engaging personality.
• Excellent verbal and written communication skills.
• Computer proficiency.
• Ability to work in a fast‑paced environment and stand throughout shifts.
• Flexible schedule availability, including nights, weekends, and holidays.

• Medical and dental insurance.
• Pyramid Global Learning courses.
• 401(k) match.
• Company‑wide hotel room discounts.
• Paid time off.
• Employee Assistance Program.
• Employee family events.
• Discounts with major retailers (AT&T, Verizon, Dish).

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.