Shift Manager

Job Description

As a Cru Hospitality Group (CHG) Shift Manager, you will be responsible for coordinating FOH and BOH daily operations, and ensuring the best possible guest experience at your location. Together with the General Manager, you are to plan, organize, direct, and coordinate the staff and resources of the location for the efficient, well-prepared, and profitable service of food and beverages. The Shift Manager ensures that the shift runs smoothly.

They will be present on the floor during service, and assist with training. You should display a passion and drive for operating a guest facing operation. To both our guests and employees, you adhere to and uphold the standards set forth by CHG.

Wine is at the core of CHG’s foundation and continued development. A CHG Shift Manager will be knowledgeable and passionate about wine, all beverage, food, and hospitality and be able to express this to their team and guests through their daily interactions, at times and when needed, completing the roles and responsibilities of a sommelier.

• Strong knowledge of proper restaurant service and hospitality
• Strong knowledge of food, culinary terms, and the restaurant industry
• Strong knowledge of wine, spirits, beer, and other beverages
• Exhibit sincere hospitality
• Compassionate & Empathetic
• Strong communication skills (Both verbal & written)
• Be a Coach
• Be Coachable
• Strong sense of integrity
• Be the Example

• Provide guidance and leadership to the Front of House staff by assisting with daily shift operations and coordinating the staff throughout the shift
• Employee Orientation
• Ensure that Opening & Closing Checklists are completed
• Provide clear direction and support to your team
• Professional handling of the Guest Relationship: includes inquiries, complaints, compliments
• Over delivery on the guest experience, consistently.
• Stepping into the role of Expeditor based on need, business volume, and staffing
• Recommending wine and performing wine service for guests at tables and at the bar
• Working with BOH Leadership to ensure Kitchen Accountability
• Provide constructive feedback to team members.
• Time management of staff
• Constant and ongoing teaching, coaching, and development of staff to ensure standards are upheld
• Oversight of execution of service
• Maintain a safe and sanitary work environment at all times
• Detail opportunities and achievements. Communicate to staff and management.
• Organization and cleanliness of your location.
• Proper financial management as relates to closing procedures in your location.
• Attend weekly directional meetings with management to review operations, detail opportunities, and celebrate accomplishments
• Ensure all CHG standards are upheld or exceeded

As the Shift Manager of your location you will be responsible for ensuring that the training and ongoing education of your staff is complete. In the development and training of your team, adherence to standards and acute attention to detail will build an exceptional operation. Communicate with the Director of Talent any opportunities and/or scheduling ideas to promote and create a regular training schedule.

The ultimate responsibility of your function within your location will be to ensure the best possible guest experience.

Operates as a member of a team, helping others and requesting help as needed. Further duties not currently detailed here may be added at the discretion of the General Manager.

• Mid-Senior level

• Full-time

• Management and Manufacturing

• Food and Beverage Services