Supervisor - Front Desk

Supervisor - Front Desk

Join to apply for the SUPERVISOR - FRONT DESK role at Seminole Hard Rock Hotel & Casino Tampa

US-FL-Tampa

Whether you want to make your debut or go back on tour after a long hiatus, starting a career at Seminole Hard Rock Hotel & Casino Tampa can feel more like play than work. This expansive property is the premier entertainment destination of Central Florida & features high stakes table games along with thousands of the hottest slot machines. Owned & operated by the Seminole Tribe of Florida, this electrifying casino destination boasts rock star amenities at its AAA Four Diamond rated hotel ranging from seven award-winning Zagat-rated restaurants, a newly renovated Rock Spa® & Salon and VIP services galore.

We don’t have customers, we have Guests. Unparalleled Service isn’t just a part of our mission statement at Seminole Gaming; it’s a commitment to each and every one of our current & future Guests. Our staff spends their time making sure that every single one of our guests gets the rock star treatment, but the Seminole Hard Rock family also rolls out the red carpet for our employees with competitive benefits & a great work environment.

We offer rockin' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more!

How we look & appear to each guest provides an important impression of our Company. Non-permitted guidelines include unnatural hair color, visibly explicit or offensive tattoos, facial tattoos, ear piercings that alter the shape and/or size of the ear, any visible body or facial piercings other than two (2) piercings per ear, facial hair longer than ½ inch in length or mustaches that extend past ¼ inch below the upper lip.

Please note this list is not all-inclusive, as well as exceptions to these rules may apply for certain departments.

The Supervisor-Front Desk is responsible for managing and coordinating the activities of guest service representatives to ensure guest satisfaction while motivating and encouraging staff to provide high-quality guest service.

• Assist staff with expediting problem payments (e.g., problems processing credit card).
• Follow up with guest regarding satisfaction with guest-related issues.
• Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
• Process all payment types such as room charges, cash, checks, debit, or credit. Set up accurate accounts for each guest upon check-in. Anticipate sold‑out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations.
• Block rooms in the computer and identify designated requirements and requests.
• Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Coordinate with Housekeeping to track readiness of rooms for check‑in.
• Review shift logs/daily memo books and document pertinent information in logbooks.
• Count bank at the beginning and end of shift. Balance and drop receipts according to accounting specifications.
• Assist management in training, motivating, and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
• Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.

• Must have High School Diploma, Associates Degree in Hotel Management or related field preferred.
• One (1) year of full service Front Desk/Hotel Operations experience in a supervisory role.
• Must be able to manage multiple tasks with attention to detail.
• Must have strong communication skills, phone etiquette and exceptional guest service skills.
• Must possess computer skill to include MS Office/AS400.
• Must be able to work standing/sitting for long periods of time.
• Must be able to work nights, overnights, weekends, and holidays.

• Duties and responsibilities are typically performed in the hotel and…