Front Desk Supervisor Marriott Tampa Westshore

The Front Desk Supervisor is responsible for overseeing daily front desk operations while delivering exceptional guest service in alignment with Marriott brand standards. This role is hands-on at the front desk, supporting guest check-ins and check-outs, serving as Manager on Duty when assigned, training and coaching front desk associates, and ensuring proper use of Marriott systems including GXP.

Supervise daily front desk operations to ensure smooth, efficient service

Actively work the front desk, assisting with guest check-in and check-out

Serve as Manager on Duty (MOD) as scheduled, addressing guest concerns and operational needs

Ensure excellent guest satisfaction and resolve issues in a professional and timely manner

Train, coach, and support front desk staff on procedures, service standards, and Marriott brand expectations

Ensure proper knowledge and use of Marriott systems, including GXP (Guest Experience Platform)

Maintain compliance with company policies, safety procedures, and brand standards

Communicate effectively with other departments to ensure seamless guest experiences

Assist with scheduling, shift coverage, and daily reporting as needed

Previous hotel front desk or hospitality experience required

Marriott experience preferred

Supervisory or leadership experience strongly preferred

Strong guest service and problem-solving skills

Knowledge of Marriott systems, including GXP, preferred

Ability to multitask in a fast-paced environment

Excellent communication and interpersonal skills

Ability to stand for extended periods

Ability to lift up to 25 lbs as needed

Competitive starting pay

Growth and advancement opportunities within Marriott

Supportive team environment

Access to Marriott employee travel benefits