HR Assistant

HR Assistant [206545]

Aquent

$20.00/hr - $22.00/hr

Temporary

Mid-Senior level

Human Resources

Retail, Online and Mail Order Retail, and Retail Apparel and Fashion

• Serve as a primary point of contact for employee inquiries, providing high-caliber customer service and clear direction.
• Manage inbound phone calls within a contact center environment, creating and tracking cases using dedicated software.
• Provide essential payroll inquiry support, leveraging an understanding of timekeeping and payroll logic to address employee questions effectively and partner closely with the payroll team for resolution.
• Document employee data changes, performance reports, and internal communications with meticulous attention to detail.
• Assist with various administrative duties, including tuition reimbursement processing, employee verifications, and addressing policy questions and compliance acknowledgments.
• Offer “One HR” expertise and support to both the HR community and employees, ensuring consistent and accurate information.
• Maintain and update employee data, contributing to the integrity and accuracy of HR records.

• Minimum of 5 years of professional experience in an administrative or customer service-focused role.
• Associate’s Degree or equivalent experience. A Bachelor’s Degree is also acceptable.
• Demonstrated experience with Service Now or similar case management software.
• Proficiency in Microsoft Outlook, Teams, and Excel.
• A strong understanding of timekeeping and payroll logic to effectively resolve employee inquiries (no payroll processing required).
• Exceptional attention to detail and critical thinking skills.
• Proven ability to provide high-caliber customer service.

• Prior experience in a contact center environment, including inbound phone calls and case management.
• Familiarity with Success Factors or other HRIS platforms.
• Experience resolving inquiries related to pay, leave of absence (LOA), and other HR-related topics.
• Spanish language skills are highly preferred.

Global beauty company specializing in cosmetics, skincare, haircare, and fragrance. Operates with a strong focus on innovation, sustainability, and diversity, offering workers opportunities to work with leading brands, cutting‑edge research, and a fast‑paced, dynamic environment. The company values creativity, entrepreneurship, and professional growth, making it an exciting place for those passionate about beauty, marketing, science, and digital transformation.

Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands. Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. More information on our awesome benefits! Aquent is an equal‑opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

We’re about creating an inclusive environment—one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.