Analyst Senior Associate - Digital Workplace; JP

Position: IS Analyst Senior Associate - Digital Workplace (JP100102)
Job Title
: IS Analyst Senior Associate - Digital Workplace (JP100102)
Location:Tampa, FL.
Employment Type
:
Contract
Business Unit:Digital Workplace Solutions
Duration
:
Initial 3 months with likely extensions
Job posting date
: 4/18/2022
Note:Onsite 3 days per week, Tampa Fl.

3 Key Consulting is hiring aSr Associate IS Analyst for a consulting engagement with our direct client, a leading global bio-pharmaceutical company.

Job Summary:
Member of IT team responsible for

• Supporting the Deskside Services team in US / USTO (Thousand Oaks, Ca.) and work under supervision of US Deskside Service Staff to support USTO end user devices. Specific focus is required on device handling / IMAC (Install-Move-Add-Change) activities (such as onboarding new users / termination of users)
• Guiding/monitoring (outsourced) activities to make sure new hires receive their devices in time when joining the client
• Guiding/monitoring (outsourced) activities on device retrieval in case of terminations
• Support US Deskside Service Staff on new upcoming M&A activities.
• Supervise End User outsourced partner on device/asset activities such as handling new device deliveries, device quarantining, disposal and return to vendor activities.
• Day to Day monitoring on (outsourced) deskside service performance on ticket/SLA compliance (incident, request and asset management.)
• Support deskside projects and provide guidance and direction to (outsourced) deskside support staff where needed.

Basic Qualifications:Bachelors degree or Associates with 4-6 YOE with user desk side support

Top Must have Skill Sets:

Ability to work in a fast-paced, highly technical environment.

Excellent customer service skills with expertise in troubleshooting, diagnosing and solving complex problems

Experience delivering end user & desktop support services within regional or global companies required

Familiarity with supporting multiple device platforms – Windows, iOS, MacOS

Working knowledge of ITIL methodologies and systems

Experience successfully leading or delivery projects that impact an entire organization.

Employee Value Proposition:
The person in this role will support in sourcing of client's patient contact center in sourcing process. You will gain skills delivering user support and day to day management of services.

Red Flags:
1) No end user, deskside or technical support services background
2) Lack of strong interpersonal communication skills

Interview Process:
Phone screening followed by Panel interview

We invite qualified candidates to sendyour resume to Ifyou decide that you’re not interested in pursuing this position, please feel free to look at other positions on our  You are welcome to also sharethis posting with anyone you think might be interested in applying for this role.
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