Server Administrator II

About This Role

Who We Are:

• CAE Vision: Our vision is to be the worldwide partner of choice in defense and security, and civil aviation by revolutionizing our customers’ training and critical operations with digitally immersive solutions to elevate safety, efficiency and readiness.

• CAE Defense & Security Mission: CAE's Defense and Security business unit focuses on helping prepare military customers to develop and maintain the highest levels of mission readiness.

• CAE Values: Empowerment, Innovation, Excellence, Integrity and OneCAE make us who we are and we strive to make a difference in the world while helping each other succeed.

• Comprehensive and competitive benefits package and flexibility that promotes work-life balance

• A work environment where all employees are valued, respected and safe

• Freedom to succeed by enabling team members to deliver, take initiatives and make decisions

• Recognition, professional development, advancement and having fun!

The Server Administrator II participates in all aspects of design, analysis, implementation and support of systems, software or other solutions for Enterprise Information Technology and acts as contributing members for all assigned projects.

• Actively participates in the maintenance, monitoring, reporting, and support of operating systems, applications, and services.

• Perform routine problem analysis and resolution design for systems and applications.

• Knowledge of Microsoft Power Shell scripting.

• Troubleshoots problems with computer systems, including troubleshooting hardware and software, communication, network, and peripheral equipment problems; makes repairs and corrections where required in accordance with SLA guidelines.

• Participate in the Change Advisory Board (CAB) to ensure the change management processes are met and followed.

• Participate in design, planning, installation, and support of computer systems, network hardware, software applications, and peripherals.

• Solid understanding of TCP/IP network fundamentals and related equipment.

• Understanding of Windows Server technologies (2019 and 2022 preferred).

• Provides support for cloud-based infrastructure components (i.e., VM Instance based Linux or Windows Servers).

• Conducts Monitoring of utilization, performance and availability of system components & services.

• Conducts log analysis and patch management to ensure high system integrity and security.

• Effectively use Help Desk ticketing system for incident and problem management, customer interaction and follow-up.

• Create and maintain System Configuration documentation.

• Maintain reports regarding system downtime, plans for preventative maintenance, and disaster recovery.

• Active contribution towards Cross-Training initiative for Tier II Platforms.

• Assist with management of Active Directory, Group Policies, Users and Computers.

• Properly prioritize, coordinate, and escalate unresolved issues or emergencies to other support tiers/teams in accordance with Business Continuity and Disaster Recovery Plans.

• Liaises with end-users, management and other systems departments.

• Participate in and support capacity planning and the development of long-term strategic goals for systems and software in conjunction with end-users and department management.

• On-call for production system support.

• Provide shift-based continuous monitoring of network and storage performance providing Tier 2 & 3 support for a global network infrastructure.

• Assist the network team

• BS degree in computer related curriculum and 4+ years network and operating system experience, or AA degree and 6 years’ experience in network and operating system design, test and maintenance or equivalent related experience.

• Experience supporting client issues with Multi-Factor Authentication (MFA) Platforms and Federation Services (ADFS, SAML, Duo, Microsoft Auth etc.).

• Experience deploying production systems in the cloud (AWS, Azure, etc.).

• Experience with Azure Security and Identity services (e.g., Security Center, Azure Active Directory, RBAC, NSGs / ASGs).

• Experience with Azure Networking services (e.g., VNETs, Load Balancers, Front Door, Express Route, Traffic Manager, Content Delivery Network).

• Basic knowledge of IT security regulations and standards such as ISO 27001.

• Experience managing/implementing Windows Server technologies (2016/2019 preferred), Active Directory and Group Policy management.

• Previous experience supporting the following:
  Microsoft SQL 2008/2012/2014/2016 (DB Maintenance, Access), Microsoft Exchange 2016/2019 and Office 365 (Mailbox maintenance), Microsoft IIS.

• Previous experience supporting an Enterprise Backup and Enterprise SAN platforms.

• Expertise and practical experience with Microsoft server products and VMware technologies (i.e., Hyper-V, DFS, Active Directory, Exchange/O365, VMware, vSphere and vSAN).

• Good understanding of SCCM & its functionality.

• Experience supporting Server compute infrastructure.

• Knowledge of TCP/IP…