MSP Engineer - Level III; On-Site

Overview

Client is looking for an MSP Engineer. Need 10+ years of total IT experience, about 5 years in an MSP environment, and the role is everyday on‑site in Tampa. Client likes certifications: MS‑900, AZ‑900, MCSE, AZ‑104, CCNA etc.

105,000 –  115,000 per year.

Everyday on‑site (Tampa – near the airport).

• 10+ years of total IT experience
• ~5 years in MSP environment
• MS‑900 or AZ‑900 certification
• Heavy Microsoft experience (ideally MCSE or Azure cert)
• Azure admin experience (not migration level)
• General networking experience (will work with network engineering team, but not live there)
• General virtualization/server work (VMware/Windows Servers)

• Technical Skills
  • Proficiency with ticketing systems (Connect Wise, Service Now, Autotask)
  • Microsoft Entra /Azure, Intune, Autopilot, on‑premises Active Directory
  • Windows Server & Desktop OS
  • Wireless access devices, switches, VLANs
  • Mobile Device Management (MDM) tools
  • Network troubleshooting and support
  • Hypervisors with iSCSI/vSAN administration and support
  • Microsoft Azure cloud migration projects and strategies
• Other Requirements
  • Personal vehicle for onsite transportation
  • Personal cell phone for communication and multi‑factor authentication

• Provide Tier 1‑3 technical support via phone, email, and chat
• Drive AI/ML integration and workflow automation for scalability
• Evaluate, prioritize, and resolve service requests per Service Level Agreements (SLAs)
• Collaborate with internal teams and expedite to vendors as needed
• Offer both remote and onsite support for client systems and virtual environments
• Configure and troubleshoot servers, LAN/WAN networking, wireless access points, email systems, disaster recovery, and desktop issues
• Troubleshoot complex network environments including:
  • Firewalls and VPNs
  • Servers and Active Directory
  • Microsoft Teams and Share Point
  • Domain namespace block listing
  • Printer/email delivery failures
  • Backup and recovery challenges
  • Virtualization errors (VMware, Hyper‑V)
  • Security and compliance issues
• Maintain focus on Microsoft technologies (Autopilot, Intune, Azure Backup & Recovery, Datto, Veeam, VMware, switches/firewalls, VPNs)
• Implement and uphold security best practices and compliance requirements (HIPAA, CMMC, PCI‑DSS)
• Lead or assist with infrastructure upgrades, migrations, and system enhancements
• Develop and maintain SOPs and mentor Level 1/2 technicians
• Document client environments, system configurations, and network changes
• Recommend new technologies and improvements to enhance performance
• Participate in a rotating on‑call schedule for after‑hours support

Mid‑Senior level

Full‑time

Information Technology