ServiceNow System Architect

Service Now System Architect

Transform technology into opportunity as a Service Now System Architect pe what’s next for mission‑critical government projects while advancing your engineering career.

As a Service Now System Architect
, you will impact the mission of USCENTCOM by designing, implementing, and optimizing the Service Now platform. The ideal candidate possesses deep technical expertise, strong leadership, and a proven track record of delivering scalable, upgrade‑safe solutions.

• Platform Architecture and Design:
  Develop and maintain the overall architecture of the Service Now platform, ensuring alignment with business needs and industry best practices.
• System Maintenance and Upgrades:
  Oversee system maintenance, upgrades, and enhancements, ensuring minimal disruption and optimal performance.
• Workflow Development:
  Design and implement workflows, business rules, client scripts, and UI policies to automate processes and improve efficiency.
• Integrations:
  Lead the design and implementation of integrations with external systems using REST, SOAP, LDAP, SSO, and other protocols.
• ITOM and ITAM Implementation:
  Configure and support ITOM and ITAM modules, including discovery, service mapping, asset management, and event management.
• SPM/PPM Expertise:
  Configure and maintain Strategic Portfolio Management (SPM) modules, including Demand, Project, Portfolio, and Resource Management, with a focus on Agile methodologies.
• Database Management:
  Manage Maria
  
  DB installation, optimization, indexing, and coding to support platform performance.
• Security and Compliance:
  Configure and maintain system ACLs, certificates, and security protocols, ensuring compliance with organizational policies.
• Monitoring and
  
  Risk Management:
  
  Monitor system stability, conduct risk assessments, and implement measures to prevent service degradation or interruptions.
• Reporting and Analytics:
  Develop dashboards, KPIs, and reports to provide visibility into portfolio performance, risk, and opportunities.
• Documentation and Governance:
  Create and maintain technical documentation, architecture diagrams, and governance standards for the platform.

• Education:
  
  Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Certifications:
  
  Applicable DoD 8140 or DoD 8570 certification.
• Experience:
  
  10+ years of related experience.
• Technical skills:
  • Proficiency in JavaScript, Glide API, and Service Now development tools.
  • Familiarity with CI/CD pipelines, Git, and automated testing frameworks.
  • Strong understanding of system security, ACLs, and certificate management.
  • Proven experience with on‑premises Service Now deployments and server administration (Windows/Linux).
  • Expertise in ITOM, ITAM, and SPM modules.
  • Strong knowledge of integration protocols (REST, SOAP, LDAP, SSO).
  • Experience with database management (Maria
    
    DB preferred).
• Security clearance:
  Secret clearance required; TS/SCI eligibility preferred.
• US citizenship required.

• Growth: AI‑powered career tool that identifies career steps and learning opportunities.
• Support:
  Internal mobility team focused on helping you achieve your career goals.
• Rewards:
  Comprehensive benefits and wellness packages, 401(k) with company match, competitive pay, and paid time off.
• Community:
  Award‑winning culture of innovation and a military‑friendly workplace.

Salary range: $144,500 – $195,500 (based on experience and location).

Weekly hours: 40

Travel required:

Less than 10%

Telecommuting options:
Onsite

Work location:

USA, FL – Mac Dill AFB

Our benefits package for all US‑based employees includes a variety of medical plan options (some with Health Savings Accounts), dental and vision plans, and a 401(k) plan with pre‑ and post‑tax contribution options and a company match. We offer full flex work weeks where possible, paid vacation, sick and personal leave, holidays, paid parental, military, bereavement, and jury duty leave. Other offerings such as short and long‑term disability, life, accidental death, critical illness, and business travel insurance are also available.

We regularly review our Total Rewards package to remain competitive and reflect employee preferences.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans