CRM System Architect

Apply for the CRM System Architect role at OPSWAT, a global leader in IT, OT, and ICs critical infrastructure cybersecurity.

OPSWAT delivers an end‑to‑end platform that protects organizations and enterprises by securing their networks, devices, and ensuring compliance. Over the last 20 years, OPSWAT has earned the trust of more than 1,700 organizations, governments, and institutions worldwide.

OPSWAT is seeking a talented, experienced and innovative Solution Architect who has worked with multiple CRMs (Salesforce, Hub Spot, Net Suite, Sugar

CRM, Dynamics 365, etc.) to design, implement, and improve our current application tech stack. As the CRM/GTM Systems Architect, you will lead the design and management of our entire Go‑to‑Market technology stack and work closely with Product Operations, Revenue Operations, Sales Operations, Marketing Operations, and CX Operations.

• Collaborate with Marketing, Pre‑Sales, Sales, Product, Finance and CX on the design of our quote‑to‑cash process (Deal Hub/Sugar Serve) interfacing with Net Suite for billings.
• Own the vision and roadmap for CPQ (Deal Hub) to reduce time spent per quote and increase sales satisfaction with quoting; collaborate with Product Operations on the set‑up of new SKU/pricing for product launch processes.
• Own the integration design between the CRM system and our in‑house built Customer Portal (My OPSWAT), mainly for CX modules (cases, professional services, academy).
• Own the solution design and project implementation planning of data flow between Sugar
  
  CRM, Deal Hub and all GTM systems, including Zoom Info, Sales Loft, Cognism, Hub Spot, Link Squares, JIRA, Captivate
  
  IQ, Net Suite, and our Data Master (Fabric Lakehouse).
• Collaborate with the Digital Transformation team to propose, design and implement AI features for GTM systems (AI Chatbot, AI Summary Panel, AI Customer/Prospect Ranking, Case Solution recommendation, etc.).
• Collaborate with the Enterprise Data team to design data pipelines to feed the Data Master and receive supplementary data from it.
• Own CRM system sandboxes and ensure they are refreshed on a regular basis.
• Design CRM access control following the principle of least privilege (PoLP).
• Work with the Cybersecurity & Compliance team to answer audit questions, customer security questionnaires, security review, data retention and backup policy.
• Perform system monitoring, troubleshooting, and performance optimization to ensure stability and UX performance.
• Ensure proper documentation and update architectural diagrams on Confluence.
• Research, recommend and participate in new solution evaluation and vendor engagement to ensure new tools can be used globally, do not overlap with existing tools, and integrate with the rest of our systems.

• 8+ years of experience as a Solution Architect, Systems Architect, or GTM/Rev Ops Systems Lead supporting enterprise‑grade quote‑to‑cash environments.
• Hands‑on experience designing and integrating multiple CRM platforms (e.g., Salesforce, Hub Spot, Net Suite, Sugar
  
  CRM, Dynamics 365).
• Strong proficiency with CPQ systems—ideally Deal Hub—including workflow design, quoting configuration, approval routing, and SKU/pricing architecture.
• Demonstrated ability to integrate and manage complex integrations across GTM systems, including marketing automation, sales engagement platforms, data enrichment tools, contract CLM tools, finance/ERP systems, ticketing & product systems.
• Experience architecting data flows, APIs, ETL/ELT pipelines, and system interoperability using iPaaS, middleware, or custom development.

• Deep understanding of quote‑to‑cash, subscription lifecycle management, order management, and billing workflows.
• Proven ability to evaluate SaaS tools, reduce redundancy, and drive consolidation toward a rationalized tech stack.
• Experience owning system roadmaps, architectural diagrams, and strategic planning for GTM technology.
• Strong capability in access control design, security best practices, and implementing PoLP.
• Familiarity with data lakes/lake houses (e.g., Fabric, Databricks, Big Query).
• Ability to work with…