MSP Engineer - Level III; On-Site

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Client is looking for an MSP Engineer. Need 10+ years of total IT experience, ~5 years in an MSP environment, and the role is everyday on-site in Tampa. Client likes certifications:
MS-900
, AZ-900
, MCSE, AZ-104, CCNA etc.

$105,000-$115,000

Everyday On-Site (Tampa - near the Airport)

• 10+ years of total IT experience
• ~5 years in MSP environment
• MS-900 OR AZ-900 certification
• HEAVY Microsoft experience (ideally want an MCSE cert or Azure cert)
• Azure Admin experience (not migration level)
• general networking experience (will work with network engineering team, but not live there)
• general virtualization/server work (VMware/Windows Servers)

• Proficiency with ticketing systems (e.g., Connect Wise, Service Now, Autotask)
• Microsoft Entra /Azure, Intune, Autopilot, on-premises Active Directory
• Windows Server & Desktop OS
• Wireless access devices, switches, VLANs
• Mobile Device Management (MDM) tools
• Network troubleshooting and support
• Hypervisors with ISCSI/vSAN administration and support
• Microsoft Azure cloud migration projects and strategies

• Personal vehicle for onsite transportation
• Personal cell phone for communication and multi-factor authentication

• Provide Tier 1-3 technical support via phone, email, and chat
• Drive AI/ML integration and workflow automation for scalability
• Evaluate, prioritize, and resolve service requests per Service Level Agreements (SLAs)
• Collaborate with internal teams and elevate to vendors as needed
• Offer both remote and onsite support for client systems and virtual environments
• Configure and troubleshoot servers, LAN/WAN networking, wireless access points, email systems, disaster recovery and desktop issues
• Troubleshoot complex network environments including:
  • Firewalls and VPNs
  • Servers and Active Directory
  • Microsoft Teams and Share Point
  • Domain namespace block listing
  • Printer/email delivery failures
  • Backup and recovery challenges
  • Virtualization errors (VMware, Hyper‑V)
  • Security and compliance issues
• Maintain focus on Microsoft technologies (Autopilot, Intune, Azure Backup & Recovery, Datto, Veeam, VMware, switches/firewalls, VPNs)
• Implement and uphold security best practices and compliance requirements (HIPAA, CMMC, PCI‑DSS)
• Lead or assist with infrastructure upgrades, migrations and system enhancements
• Develop and maintain SOPs and mentor Level 1/2 technicians
• Document client environments, system configurations and network changes
• Recommend new technologies and improvements to enhance performance
• Participate in a rotating on‑call schedule for after‑hours support

Mid‑Senior level

Full‑time

Information Technology

Information Services

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