Product Delivery Senior Associate

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Be at the heart of transforming visions into market-ready products, while navigating through and solving complex challenges. In this dynamic environment, you ensure smooth product delivery and support change initiatives, marking a significant step in your career growth and innovation journey.

As a Senior Product Delivery Associate within the Client Onboarding & Service space, you are trusted with enabling the delivery of products in a stable and scalable way. Work with cross‑function teams, build key relationships, and enable the product to continuously deliver value. You will be responsible for use case testing of internal and external personas for Commerce platform tools and processes.

This role involves collaboration with stakeholders, pilot implementations, and process validation.

• Collaborate with Readiness Partners, Product and Technology to execute on key delivery tasks and identify ways to boost efficiencies
• Support the completion of change management activities across functional partners and monitors adherence to the firm’s risk, controls, compliance, and regulatory requirements
• Raise blockers and other impediments to manage dependencies and ensure adequate resources
• Design robust test plans, execute test plans, analyze test results, and report production and/or design issues
• Test products/systems and processes before release to market to ensure they work as designed individually and when bundled with other products
• Communicate effectively and accurately the status of the process, including key risks, issues, and potential solutions
• Partner with Global team members to ensure consistent application of procedures and policies
• Complete Quality Assurance and Quality Control activities
• Identify and implement improvements to existing training and quality materials and processes
• Provide operational support throughout the pilot lifecycle
• Perform effective process management and accountability structure to ensure required controls are maintained

• 3+ years of experience or equivalent expertise in product management or a relevant domain area
• Demonstrated performance in either product management or relevant domain area
• Experience executing operational management and change readiness activities
• Demonstrated ability to evaluate existing practices, propose innovative solutions, and process enhancements as business transitions to target state tools and processes
• Experience in product deployment processes
• Understanding of merchant services processes and the ability to consult with internal and external customers
• Demonstrates knowledge to learn testing functions on multiple platforms
• Bachelor’s degree or equivalent experience required

• Developed knowledge of the product development life cycle
• Consistently demonstrates and advances knowledge to learn testing functions on multiple processing platforms and capable of receiving case assignments on multiple platforms
• Background in product testing, client onboarding, client service, validation testing, or financial operations preferred

JPMorgan

Chase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission‑based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility.

These benefits include…