Technology Support Administrator

Overview

As a Technology Support Administrator, you will provide quality day-to-day hands on and remote end user support with a high degree of customer satisfaction and technical expertise. You will troubleshoot end user hardware, software, mobile device, and peripheral problems working under moderate supervision.

• Work as part of the Technology Infrastructure end user support and engineering team to deploy and maintain Windows desktop operating systems technology solutions in support of identified business needs
• Provides basic level technical support of end user hardware, software, mobile devices, and peripherals
• Responsible for timely ticket resolution and closure
• Respond to requests and problems including installing, monitoring, diagnosing, repairing, maintaining, and upgrading all hardware and software to ensure optimal workstation performance
• Execute the joiners and leavers process, including imaging, deployment, equipment returns and replacements
• Maintain an accurate inventory of all unassigned, deployed, retired and disposed hardware and peripherals
• Participate in root cause analysis on recurring tickets and identify opportunities for automated remediation
• Demonstrated hands on experience with remote access (VPN, VDI), networking, Active Directory, email, enterprise telephony, and file sharing technologies
• Provide basic business level application support
• Participates in special projects
• Performs other duties as assigned
• Must be willing to work off hours and be part of anon-call rotation.

• College Degree in Information Systems and/or 3 years Desktop Support experience in a medium to large size organization
• Mobile device experience with Apple IOS platforms
• Expertise with Windows 10 operating systems
• Knowledge of enterprise systems configuration management systems (i.e. Intune,SCCM)
• Knowledge of the Microsoft Office Suite
• Experience working in a highly regulated and secure environment
• Excellent oral/written problem solving and customer service skills required
• Ability to manage multiple tasks, be detail oriented, be responsive, and demonstrate independent thought and critical thinking
• Proactively seeks learning opportunities and is a self-starter.
• MUST work on-site in our Tampa, FL location 4 days/week with 1 WFH day

• Hourly rate of $22 - $25/hr plus annual bonus potential
• Full range of benefits including Health, Dental and Vision with HSA Employer Contributions and Dependent Care FSA Employer Match
• Generous PTO, 401K Savings Plan, Paid Parental Leave, free on-demand Virtual Fitness Training and more
• Advancement Opportunities, professional skills training, and tuition /exam reimbursement
• Pay Activ - access earned income in between pay checks
• Walgreens Discount - receive up to 25% off eligible items
• Great culture with a sense of community

Care Centrix maintains a drug-free workplace

#IDCC

We are an equal opportunity employer. Employment selection and related decisions are made without regard to age, race, color, national origin, religion, sex, disability, sexual orientation, gender identification, or being a qualified disabled veteran or qualified veteran of the Vietnam era or any other category protected by Federal or State law.

Care Centrix accepts applications on an ongoing basis until a candidate is identified.

• Pay Range: XXXX – XXXX / (year or hour) plus corporate bonus incentive OR if set pay Starting Pay for external hires is XX.XX / hour + Monthly Incentive Bonus Opportunity. The pay range included in this posting reflects future growth / earning potential.
• Benefits: Medical, Dental, Vision, 401(k) with company match, HSA employer contributions, Dependent Care FSA employer contribution, Paid Time Off, Personal/Sick Time, Paid Parental Leave, and more.
• Award winning culture: Keeps our company values at the heart of everything we do: We Care;
  We Do the Right Thing;
  We Strive for Excellence;
  We Think BIG;
  We Take our Work Seriously, Not Ourselves.

Care Centrix maintains a drug-free workplace.