Junior Technical Support Engineer

Overview

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. Contaqt, a cloud contact center technology provider based in Tampa, Florida, is looking for a Junior Technical Support Engineer to join our growing support team and handle technical issues raised by customers.

• Handle customer’s technical issues by phone, email and chat
• Lead trainings for end-users, set up new users' accounts and profiles and deal with connectivity issues
• Rapidly establish good working relationships with customers, support team and software developers
• It may also be necessary to travel to our international clients worldwide and work on-site several times a year

• 1+ year of experience in helpdesk departments or technical support for software products
• Strong problem-solving and troubleshooting skills
• Attention to detail
• Experience in handling customer issues and crises in a production environment
• Ability to work under pressure, meet deadlines and prioritize workload
• Knowledge of computer networks, servers and security software and hardware (TCP/IP, DNS and DHCP, Firewalls etc)
• Knowledge in telecom technologies, information systems and call center applications is a plus

• Location:
  
  Tampa, FL, US
• Employment type:
  
  Full-time
• Seniority level:
  Entry level
• Job function:
  Information Technology
• Industries:
  Software Development